We're recruiting for a Customer Care Coordinator to join a leading UK housebuilder committed to delivering a 5‑star customer experience. This role is central to ensuring homeowners receive an efficient, responsive and professional aftercare service, while supporting the business in maintaining its reputation as a top‑tier builder in the homebuilding industry.
Act as the main point of contact for customers and subcontractors, delivering a professional and timely response to all after‑sales queries and complaints.
Monitor all remedial works, ensuring completion to the required standard within agreed timescales.
Coordinate with customers, suppliers, site managers and subcontractors to ensure all works are booked and completed efficiently.
Ensure all materials and labour are arranged ahead of scheduled works.
Personally contact customers two weeks after legal completion to ensure satisfaction and resolve any early issues.
Plan and monitor the workload of the Customer Care Supervisor to maintain continuity of service.
Work closely with Site Managers, Contracts Managers and the Construction Director when arranging customer meetings.
Produce accurate customer care documentation and maintain an efficient filing system.
Update the system promptly to ensure accurate customer records.
Collate and maintain 28‑day customer care questionnaires.
Track and report subcontractor performance to the Customer Care Manager.
Highlight recurring issues to support root‑cause analysis and long‑term solutions.
Work with management, supervisors, subcontractors and suppliers to ensure fast response times and excellent service delivery.
What We're Looking For
Strong communication and customer‑facing skills
Excellent organisation and attention to detail
Ability to work under pressure and manage multiple tasks
If interested please apply below with your CV or Call Chelsea on (phone number removed)
RG Setsquare is acting as an Employment Business in relation to this vacancy
Salary description
£12.82 - £12.82 per hour