Working within the UK Operations Team, you will be responsible for delivering a best-in-class customer support service, taking ownership of customer interactions and working proactively to achieve first-time resolution wherever possible. You will liaise with customers, service centres, dealers, and key internal stakeholders to coordinate repairs, manage warranty claims, and ensure customer expectations are consistently exceeded.
Key Responsibilities:
Deliver outstanding customer support, aiming for first-time resolution.
Manage customer enquiries from initial contact through to resolution.
Build strong relationships with service centres, dealers, and internal teams.
Authorise product collections and coordinate warranty repairs.
Identify opportunities to improve processes and operational efficiency.
Support departmental projects and occasional UK site visits when required. Skills & Experience:
Minimum 1 year's experience in customer service, sales support, or after-sales support.
Excellent verbal and written communication skills.
Strong problem-solving and decision-making abilities.
Experience using CRM systems and Microsoft Office applications.
Good administrative, data entry, and analytical skills.
Ability to manage multiple priorities while working independently and as part of a team. Personal Attributes:
Customer-focused with a passion for delivering excellent service.
Proactive and self-motivated with a positive attitude.
Strong organisational skills and attention to detail.
Adaptable and able to respond to changing priorities.
Professional and confident when building stakeholder relationships.
Committed to continuous learning and personal development. Benefits:
25 days holiday plus bank holidays.
Private Medical Insurance.
Dental Insurance.
Group Life Assurance.
Annual Gym Allowance.
Employee Product Discounts
Salary description
£30000.00 - £30000.00 per year