As a Tech Support Specialist, you'll play a crucial role in providing exceptional support to a diverse range of users, including clients, apprentices, and internal staff. Reporting directly to the Support Manager, your primary responsibility will be to handle support issues through Intercom with clarity, empathy, and urgency.
Job: Temporary Tech Support Specialist
Start Date: ASAP
Duration: 3 months with possible extension
Pay: £17 p/h
Hours: 09:00 - 17:30
Work Pattern: 3 days office-based, including Thursdays and Fridays, with 2 days working from home
Key Responsibilities:
Respond to Support Tickets: Provide timely and effective support to users, ensuring their needs are met with professionalism.
Problem Solving & Troubleshooting: Investigate user-reported issues by replicating scenarios and utilizing structured troubleshooting guides.
Technical Ticket Writing: Document findings and next steps clearly and accurately, following internal guidelines.
Build Trust: Maintain strong communication with customers, especially in handling escalated issues.
Manage Complaints: Approach challenging conversations with care, striving for effective resolutions.
Prioritize Tickets: Balance efficiency with accuracy while managing a high volume of support tickets.
Act as a Role Model: Set standards for tone of voice, responsiveness, and service quality within the team.
Become a Product Expert: Stay updated on product features and releases to enhance support approaches.
What We're Looking For:
Experience: Has experience within tech specialist role within customer support, ideally in education or tech-enabled environments.
Client Communication: Strong background in building trust and managing expectations effectively.
Written Communication Skills: Fluent in Plain English, with the ability to explain complex topics clearly.
Tech Savvy: Strong interest in technology-enabled products and experience with AI-driven support workflows.
Problem Solving: Excellent reading comprehension and analytical skills.
Why Join Us?
Growth Opportunity: Our client is rapidly expanding, and this role offers the chance to learn and lead in a dynamic environment.
Innovative Team: Work with a proactive team that values continuous improvement and collaboration.
Impactful Work: Your contributions will help shape the customer experience and elevate support quality.
If you're ready to take on this challenge and make a difference, we want to hear from you! Join us in creating a supportive and innovative environment where you can thrive.
Apply Now!
Bring your enthusiasm and expertise to our client's team. Together, let's raise the bar for tech support excellence!
Please email your CV and cover letter to (url removed)
Note: This is a temporary position, and we encourage candidates from diverse backgrounds to apply. Let's innovate together!
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Salary description
£17.00 - £17.00 per hour