Housing Officer

Forward Housing has an exciting opportunity available for a Housing Officer to join our team. This role is Homebased with travel. You will join us on a permanent, full time basis. In return, you will receive a competitive salary of up to £31,521.10 per annum.

Do you want to make a real difference in people’s lives while building a career in housing management services? Forward Housing, part of the Thera Group, is looking for a dedicated Housing Officer to join our team.

About the role:

You’ll work closely with the Senior Housing Officer to oversee housing management services for more than 80 properties across England and Scotland. This is a home-based role with national reach, supporting tenants, families, carers, and care teams to ensure safe, secure, and well-managed homes.

Maintain accurate property records and act as the main contact for tenants and care teams

Monitor rent accounts, liaising with Housing Benefit teams and resolving issues promptly

Support tenants with tenancy responsibilities and new tenancy sign-ups

Work with the Repairs team to minimise voids and ensure properties are ready for re-letting

Assist with compliance monitoring and service charge budgets

Collaborate with finance, care commissioners, and adult social care teams

At Thera, we believe people with a learning disability can be leaders in society. Our vision is shaped and directed by the people we support, ensuring their voices are heard and respected.

As a Housing Officer, you’ll play a vital role in delivering this mission by providing homes that empower independence and dignity.

We’re looking for someone who is:

Working towards (or willing to complete) a Level 4 CIH qualification

Experienced in delivering excellent customer service, especially for people with a learning disability

Skilled at building effective stakeholder relationships

Enthusiastic, determined, and passionate about housing management

Knowledgeable (or keen to learn) about social housing frameworks, especially in Supported Housing and Exempt Accommodation

A supportive, values-driven organisation

Opportunities for professional development and CIH qualifications

The chance to make a meaningful impact every day

We reserve the right to close this advert before the closing deadline if we interview and offer the right candidate

If you have a passion for making a difference to peoples lives, consider a career as a Housing Officer with Thera Group, please click "apply" now - we would like to hear from you 

We reserve the right to close this advert before the closing deadline if we interview and offer the right candidate.We are an equal opportunities employer.

This role is exempt from the Rehabilitation of Offenders act 1974. For this act, you must declare any convictions or cautions that you have received, including these that would otherwise be spent. This role is subject to an Enhanced check should you be offered the position