We are the UK's largest Motorhome dealer and one stop destination for all Motorhome requirements. We sell new and used motorhomes, parts and accessories, undertake motorhome services/repairs and have an onsite bistro and leisure facilities. We employ around 200 staff at our 13 acre site.
Main Responsibilities
Answering the telephones, ensuring all calls put through to correct department/personnel in a polite and efficient manner. Reporting any problems with automated system as soon as any problems arise. Follow up any calls not returned to customer. Meeting and greeting customers as they arrive on site, making sure they sign in and out for Health and Safety purposes. Keeping lounge area for customers clean and tidy. Outward bound postal duties – ensuring ready for collection at 4.30pm daily. Issuing card keys to customers to use the customer lounge. Issuing card key and ensuring customers wishing to use the swimming pool area are aware of the swimming pool rules. Keep Tea and coffee area topped up with supplies and make sure the area is kept clean and tidy.
Skills Required
The successful candidate must be confident, possess a cheerful disposition, have excellent customer service skills and be polite with a warm, friendly and enthusiastic personality. You must be punctual with the ability to prioritise your work. You must be able to follow specific instructions and be accurate when documenting and passing information. You must have the ability to be flexible and be IT literate.
Hours of Work
Wednesday to Friday 8.00 am to 6.00 pm and Saturday 9.00 am to 5.00 pm; with a 30 minute unpaid lunch break to be taken each day. On days when no other receptionists are working you will be required to cover additional hours which will be given back in lieu.
Additional benefits to you
Pension
Life Insurance
Medical Insurance
Free use of on-site swimming pool, sauna, hot tub
Staff discount in our on-site Café and Accessory Shop
Salary description
£25300.00 - £25300.00 per year