A local authority is looking for an experienced Helpdesk Support Officer to join its Facilities Management team. This is a fast-paced role where you will act as the first point of contact for facilities-related enquiries, coordinating maintenance requests and ensuring works are delivered efficiently across a diverse property portfolio.
Key Responsibilities
* Manage and monitor facilities and maintenance requests through the CAFM (Civica) system
* Coordinate works with contractors and internal teams
* Prioritise and track jobs, ensuring service standards and response times are met
* Escalate delays, risks, and outstanding issues where required
* Raise purchase orders and support invoice processing and reconciliation
* Maintain accurate records and assist with reporting and data management
* Deliver a high standard of customer service to stakeholders, contractors, and service users
Requirements
* Minimum 2 years' experience in an administrative, helpdesk, or data entry role
* Strong IT skills and confidence working across multiple systems
* Excellent communication and customer service skills
* Ability to manage competing priorities and work effectively under pressure
* Strong attention to detail and organisational skills
Desirable
* Experience within Facilities Management, Property Services, or a similar environment
* Knowledge of CAFM systems, ideally Civica
* Experience liaising with contractors and service providers
This is an excellent opportunity for a proactive and organised individual to join a busy operational team and contribute to the delivery of essential facilities services
Salary description
£16.16 - £16.16 per hour