Tenancy Sustainment and Floating Support Officer

Your new company
Hays is working with a well‑respected, not‑for‑profit organisation known for its commitment to supportingIndividuals with complex needs and helping them move towards independence,stable living, on a temporary basis to start immediately.

Your new role
As a Tenancy Sustainment and Floating Support Officer, you will play a key role in supporting customers with complex needs, to progress towards independent living while ensuring properties, tenancies, and compliance standards are maintained to the highest level. Youwill:

Complete customer inductions, risk assessments and person‑centred support plans, reviewing these regularly to meet individual needs.
Support customers to build independence, develop tenancy skills and maintain positive relationships with their networks and services.
Guide customers through their move‑on journey into independent tenancies.
Complete tenancy sign‑ups and move‑ins, ensuring residents understand their rights, responsibilities and local services.
Proactively manage tenancies by addressing arrears early, supporting benefit claims, issuing notices when required and identifying safeguarding concerns.
Maintain safe, compliant properties by coordinating repairs, managing voids and carrying out regular health and fire safety checks.
Keep accurate records and ensure all work aligns with housing, welfare and safeguarding legislation.
What you'll need to succeed

A full UK driving licence and access to a vehicle for work purposes.
Commute to the Stoke head office on a Friday.
Enhanced DBS check, or willingness to undergo one.
Experience in a similar sector, including supporting people with complex needs.
Ability to manage multiple tasks, work under pressure and solve problems in fast‑paced environments.
Strong written and verbal communication skills.
A clear understanding of great customer service in a support‑based setting.
Confident IT skills, including excellent proficiency in Microsoft Word and good working knowledge of Excel.
Experience supporting financial processes such as expenses, invoices, or applications for benefits, grants or financial support.
Ability to meet contractual requirements within commissioned services.
GCSE- Level education or higher.

What you'll get in return

A meaningful role where you directly contribute to positive life changes.
A supportive, values‑driven team environment.
Completive salary.

What you need to do now

If you're interested in this role, click 'apply now'to forward an up-to-date copy of your CV, or call Yarna now on (phone number removed)
If this job isn't quite right for you, but you arelooking for a new position, please contact us for a confidential discussionabout your career.

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