Customer Support Administrator

An exciting opportunity has arisen for our established Peterborough based client for a Customer Support Administrator to join their growing team in Peterborough. This office-based role is perfect for someone who enjoys delivering excellent customer service, and has strong administrative skills. Working Monday to Friday 8.45 – 5.15pm.
Working as part of a supportive team, you will play an important role in assisting customers over the telephone, coordinating information between departments, maintaining accurate records, and ensuring every customer receives a positive experience.
Key Responsibilities for the Customer Support Administrator role will include:-
* Responding to customer enquiries via telephone and email in a professional and helpful manner.
* Working closely with internal teams to ensure customer cases are progressed efficiently.
* Maintaining accurate customer records and updating internal systems.
* Processing and managing documentation, including digital record administration.
* Organising and prioritising your workload to meet service standards and deadlines.
* Assisting with the resolution of customer concerns and escalating issues when appropriate.
To be considered for this Customer Support Administrator role:-
* Previous experience in customer service, administration, insurance, financial services, or a similar office-based role.
* Excellent communication skills, both written and verbal.
* Strong organisational skills and attention to detail.
* A professional and customer-focused approach.
* Good IT skills and confidence using databases and internal systems.
* The ability to manage multiple tasks and work effectively within a team environment.
What is on offer for this Customer Support Administrator role:-
Company pension scheme
Attendance bonus
Free worldwide multi-trip travel insurance
Ongoing training and career development opportunities
Wellbeing support and employee discount scheme
Friendly and supportive working environment + other great benefits
Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data