Housing Revenues Officer

Your new company
An exciting opportunity has arisen for an experienced Housing Revenues Officer to join a well-established Housing Association near Glasgow. This role will play a key part in delivering an effective income management service, supporting tenants to sustain their tenancies while maximising rental income.

Your new role

Manage a designated patch of rent accounts, ensuring timely collection of rental income
Proactively manage arrears through early intervention, payment arrangements, and tenant engagement
Provide advice and support to tenants in relation to rent payments, benefits, and financial inclusion
Liaise with internal teams and external agencies to support vulnerable tenants and sustain tenancies
Take appropriate recovery action in line with policy, including issuing legal notices and preparing court documentation.
Monitor accounts and maintain accurate records using housing management systems
Support continuous improvement of income management processes and performance targetsWhat you'll need to succeed

Proven experience in a housing income/revenues role within a housing association or local authority
Strong knowledge of rent arrears management, welfare benefits, and tenancy sustainment
Excellent communication and negotiation skills, with the ability to build rapport with tenants
Experience working in a target-driven environment and managing competing priorities
Ability to work collaboratively with internal teams and external partners
Strong IT skills and experience using housing management systemsWhat you'll get in return

Opportunity to join a supportive and collaborative housing team
Contract until August initially
Competitive hourly rate aligned with sector benchmarks
The chance to make a real impact within local communitiesWhat you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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