Independent Living Scheme Manager (with care)

Independent Living Scheme Manager (with Care)

Location: Gordon Colling House, Bedford, MK42 0SJ

Salary: £31,992.21

Full Time (37 hours) | Permanent

We're looking for a passionate and proactive Independent Living Scheme Manager to deliver a high-quality, responsive service for customers living in Independent Living with care scheme.

This is a varied and rewarding role where you'll oversee the day-to-day management of scheme, support residents to maintain independence, and work closely with onsite care team and external partners to create a safe, inclusive, and thriving community.

Key Responsibilities

Housing & Scheme Management

· Manage allocations, lettings, and tenancy-related matters.

· Monitor performance against KPIs including occupancy, arrears, and service delivery.

· Maintain strong relationships with residents, ensuring timely support and engagement.

· Ensure properties and communal areas are safe, compliant, and well maintained.

Community & Resident Engagement

· Build a vibrant, inclusive community through events and ongoing engagement.

· Support residents across mixed tenure types, ensuring equitable service.

· Act as a visible and approachable presence within the scheme.

Partnership Working

· Work closely with on-site care teams, contractors, and ancillary services.

· Collaborate with external agencies to coordinate support for residents.

· Build strong relationships with key stakeholders and partners.

Safeguarding & Risk Management

· Carry out needs and risk assessments, ensuring residents' safety and wellbeing.

· Manage safeguarding concerns and anti-social behaviour cases effectively.

· Develop and monitor person-centred support plans.

Financial & Operational Oversight

· Support budget management and ensure effective use of resources.

· Monitor service performance and contribute to continuous improvement.

About You

You'll be confident, compassionate, and highly organised, with a strong commitment to supporting customers over 55 to live independently. You will need to demonstrate a person-centred, empathetic approach, alongside the confidence to handle challenging situations effectively. You will bring a collaborative mindset, enabling you to work successfully with a range of partners, and a genuine passion for supporting people to live independently.

Essential Skills & Experience

· Strong communication and relationship-building skills.

· Experience managing complex situations and making informed decisions.

· Ability to work independently and manage a busy workload.

· Experience assessing needs, managing risk, and supporting individuals.

· Excellent record-keeping and administrative skills.

Desirable

· Experience in housing, tenancy management, or supported living.

· Knowledge of safeguarding, ASB, and welfare benefits.

· Experience working with older people or individuals with additional needs.

Our Values

At bpha, our values are at the heart of everything we do:

We take responsibility: We do what we say and are accountable for our actions.

We show empathy: We respect and listen to every colleague and customer.

We are better together: We value diversity and achieve more as one team.

We are ambitious: We strive for excellence and make a positive difference.

Please note that that bpha reserves the right to close applications early upon identification of a suitable candidate so early applications are encouraged