Application Support Analyst (Trade Floor / AI Platforms) – £65,000 + Bonus – London (Hybrid) – AI Start-up
Overview:
A fast-growing startup is seeking an Application Support Analyst to join its expanding delivery team. The business specialises in building and integrating AI-enabled platforms for large financial services organisations, with a strong focus on trading environments, real-time systems, and data-driven decision support tools.
This is a high-intensity, client-facing role supporting mission-critical applications used across global financial markets. The successful candidate will need to be calm under pressure, highly responsive, and confident engaging with senior stakeholders in fast-moving, complex environments.
Role & Responsibilities:
- Provide front-line and second-line support for critical trading and AI-enabled applications
- Act as the primary point of contact for incidents, issues, and escalations across global users and trading functions
- Support real-time production environments where speed, accuracy, and stability are essential
- Troubleshoot application, data, and integration issues across cloud-based systems and APIs
- Work closely with engineering, product, and data teams to ensure rapid incident resolution and system stability
- Monitor application performance and proactively identify risks or service degradation
- Manage communications during major incidents, including updates to senior stakeholders (including CFO-level and front-office leadership)
- Support release and deployment activities for new product features within client environments
- Contribute to incident reviews, root cause analysis, and continuous service improvement initiatives
- Operate effectively across global time zones within a follow-the-sun support model
Technical Requirements:
- Experience in Application Support, Production Support, or Trade Floor Support within financial services or fintech environments
- Strong understanding of cloud-based applications (AWS, Azure, or GCP) and distributed systems
- Experience supporting APIs, data flows, and integrated enterprise platforms
- Familiarity with incident management and monitoring tools (e.g. ServiceNow, Jira, PagerDuty or similar)
- Basic scripting ability (Python, SQL, or similar) desirable for troubleshooting and automation
- Exposure to trading systems, market data, or real-time transaction environments is highly desirable
- Comfortable working in global support models with 24/7 coverage expectations
Package:
- £65,000 Base Salary + Bonus
- Benefits package
- Hybrid working – London based
Application Support Analyst (Trade Floor / AI Platforms) – £65,000 + Bonus – London (Hybrid) – AI Start-up