Are you an experienced IT Support professional looking for your next temp opportunity?
We are seeking a proactive and customer-focused Service Desk to join a busy IT team in Gloucestershire on an initial 3-month contract. This role is ideal for someone who enjoys providing excellent customer service, troubleshooting technical issues, and working in a fast-paced support environment.
Key Responsibilities
Provide first-line IT support to end users.
Manage and resolve IT service requests and incidents.
Accurately log, update, and track support tickets.
Assist with user account administration and access management.
Escalate complex technical issues where required.
Deliver a high standard of customer service while meeting service targets.
What We're Looking For
Experience in a previous IT Support or Service Desk role (desired).
Strong focus on delivering excellent customer service.
Excellent verbal and written communication skills.
Ability to self-manage, prioritise workloads, and work effectively in a fast-paced environment.
A positive, 'can-do' attitude with a willingness to learn and develop.
Working knowledge of Windows Operating Systems and Microsoft Office 365.
Knowledge of ITIL (Information Technology Infrastructure Library) would be beneficial but is not essential.
Contract Details
Location: Gloucestershire
Duration: 3 Months Initially
If you're an enthusiastic IT support professional with a passion for customer service and problem-solving, we'd love to hear from you. Please send your cv to
PS1
Salary description
£29000.00 - £31157.00 per year