Key Responsibilities for Sales Executive:
* Manage and develop a portfolio of key customer accounts to increase revenue and maximise customer spend.
* Build strong, long-term relationships with customers, ensuring their requirements are fully understood and effectively supported.
* Identify opportunities to promote additional products and services across existing accounts.
* Achieve agreed sales, account growth, quote conversion, and customer retention targets.
* Prepare accurate and timely quotations, working with senior management on higher-value opportunities where required.
* Proactively follow up outstanding quotations and record reasons for unsuccessful bids to support continuous improvement.
* Process customer orders and requisitions accurately and efficiently.
* Liaise with customers to obtain all information required for successful order fulfilment.
* Coordinate with procurement, logistics, stores, and other internal departments to ensure orders are delivered on time and in full.
* Manage shared sales inboxes and ensure all customer enquiries, orders, and requests are prioritised and actioned promptly.
* Deliver outstanding customer service across all customer interactions.
* Resolve customer queries and issues efficiently, escalating where necessary.
* Monitor deliveries and provide updates regarding stock availability, transport schedules, and order progress.
* Maintain accurate CRM records and ensure all customer communications are recorded appropriately.
* Ensure all order-related documentation and correspondence is correctly stored and maintained.
* Support returns processes, including arranging collections and coordinating with transport teams.
* Investigate credit requests and provide clear recommendations to management and finance teams.
* Follow established business processes and contribute to continuous improvement initiatives.
* Work in accordance with all health, safety, environmental, and quality procedures and policies.
Experience Required for Sales Executive:
* Proven experience achieving and exceeding sales targets within a customer-focused environment.
* Strong account management, relationship-building, negotiation, and influencing skills.
* Experience identifying and securing opportunities for revenue growth within existing customer accounts.
* Ability to manage multiple accounts, enquiries, and priorities simultaneously.
* Strong administrative skills with excellent attention to detail.
* Proficiency using CRM systems and business software.
* Excellent communication and customer service skills.
* Ability to work collaboratively with cross-functional teams to deliver successful outcomes.
Desirable
* Experience within construction, infrastructure, safety equipment, traffic management, industrial supplies, or related sectors.
* Experience using ERP or order processing systems such as Insphire or similar platforms
Salary description
£29000.00 - £32000.00 per year