£13.46 per hour
40 hours per week
Weekly pay
Start date: Immediate
Hybrid working available
You will provide frontline coordination and customer‑support services, ensuring that all incoming enquiries are logged, prioritised, and scheduled efficiently. This is a temporary position ideal for peak‑period support. The role requires individuals who are immediately available and have previous experience in a scheduling environment.
This position is based at our Birmingham (B37) and operates on a hybrid model, offering flexibility to work from home part of the week.
Key Responsibilities
Service Scheduling — Plan and allocate daily workloads, engineer visits, and appointments using internal scheduling tools.
Helpdesk Support — Act as the first point of contact for calls, emails, and tickets across a helpdesk operating 7am–7pm.
Shift Coverage — Work within a rotating schedule such as 7am–4pm or 10am–7pm to ensure full helpdesk coverage.
Ticket Management — Log, prioritise, update, and close support requests with accuracy and urgency.
Customer Communication — Provide timely updates, manage expectations, and maintain a professional tone.
Data Entry & Reporting — Maintain accurate records and produce simple daily or weekly reports.
Team Coordination — Liaise with engineers, managers, and external partners to ensure smooth workflow.
Issue Escalation — Identify and escalate issues requiring higher‑level support.
Skills & Competencies
Organisational Skills — Ability to manage multiple tasks and shifting priorities.
Customer Service — Confident communicator with a calm, solution‑focused approach.
IT Proficiency — Comfortable with scheduling systems, ticketing tools, and Microsoft Office.
Attention to Detail — Accurate data entry and careful record‑keeping.
Problem Solving — Able to troubleshoot basic issues and identify next steps.
Time Management — Works efficiently in a fast‑paced environment.
Experience & Qualifications
Immediate availability is essential.
Proven experience in a scheduling role or helpdesk environment.
Strong communication skills, both written and verbal.
Experience with CRM, ticketing, or workforce‑management software is desirable.
Working Hours & Contract Details
Contract type: Temporary
Hours: 40 hours per week
Shift patterns: Covering the helpdesk window of 7am–7pm, typically 7am–4pm or 10am–7pm
Location: Birmingham (B37), hybrid working available
Start date: ImmediateIf you have scheduling experience and strong customer service skills, please apply within this job posting to be contacted by one of our specialist team
Salary description
£13.46 - £13.46 per hour