Soft Services Supervisor

Building a sustainable tomorrow

What if your next job wasn’t just another job?
What if it brought more purpose, more growth, more balance – and more time for what really matters? BAM is where you can do your best work on projects that improve people’s lives. And it's also where you’ll find the freedom to grow, the support to thrive, and the chance to shape your career on your terms.

BAM UK & Ireland are recruiting a Soft Services Supervisor to join our Facilities Management team.

This is a full time role 37.5 hours Monday – Friday with possible evening shifts and will be expected to travel across the project portfolio covering areas around the South East and/or South West. A company van will be provided for the applicant, so a full clean driving license is essential for this role.

Making Possible

The Supervisor will work alongside team’s providing soft services across multiple contracts. Supervising, whilst ensuring a high standard of cleaning and service to all areas at all times.
Duties include:
• Ensure that all tasks are carried out in accordance with key performance indicators.
• Ensure all tasks are carried out in accordance with health, safety and compliance guidelines, rules and procedures.
• Ensure all cleaning and soft service tasks are actioned from the PDR device.
• Ensure that staffing levels including annual leave is managed and where necessary report to the Contracts Manager so that appropriate levels of support can be offered.
• Supervision of all cleaning staff by daily individual personal communication and use of communication using appropriate methods.
• Ensure adequate stocks of consumables are available in nominated cleaning stores and where necessary, ensure requests for replenishments are submitted and ordered in a timely manner within the agreed financial allocation.
• Collating and submission of staff timesheets and monthly absence reporting
• Carry out periodic performance auditing on your team and sites (this will involve attending other sites within the portfolio)
• Assistance in the training of cleaning staff in the use of approved equipment and methodology following the BICSc standards.
• Carry out Regular TBT (tool box talks) in line with the company requirements on a monthly basis.
• Ensure all employees are compliant with their responsibilities as set out in the BAM FM Code of Conduct.
• Ensure staff holidays are recorded and monitored correctly in accordance with BAM policies and Procedures.
• Operate as part of the wider One BAM ethos and build good relationships with the clients.
• Ensure any shortfalls or concerns identified are reported to the Contracts Manager * Dealing with queries via email/phone
• Assist the Contract Manager with the Company Quality Assurance Audit as specified.
• Carry out cleaning audits across the projects and attend client meeting when required.
* Ensuring that all BAM FM policies, procedures and standards are in place and adhered to.
* Other duties as and when required

Your team

This will be a mobile role and the hours will be split over several sites and office based across the working week. This could include locations London, Maidenhead, Sittingbourne, Havant & Milton Keynes. There may be a need to visit Exeter and Bristol on occasion.

A company van will be provided for the applicant, so a full clean driving license is essential for this role.

What’s in it for you?

A challenging and continuously changing environment in a forward-thinking organisation. In addition to an attractive salary and benefits package, we support further personal growth and development.

What do you bring to the role?

• Previous supervisory experience in a cleaning/soft service environment like the position advertised and be confident in managing their team.
• BICSc cleaning qualification or equivalent would be an advantage.
• Knowledge of COSHH and H&S.
• Ability to motivate and manage staff performance and ensure that standards are maintained and required training is carried out
• This will be a mobile role and hours will be split over several sites across the day.
• A company van will be provided for the applicant so a full clean driving licence is essential for this role

About BAM

Building a sustainable tomorrow. That’s our mission and our promise at BAM. It’s how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe.

We strive to create an environment where everybody feels welcome and valued. We’re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.

The application process

BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you.

"Join us in Making Possible