Facilities Operations Manager

An exciting opportunity has arisen for an experienced Facilities Operations Manager to join a leading events and venues organisation operating across two high-profile conference and convention venues in the West Midlands.

Key Responsibilities

This role is responsible for leading facilities operations and customer-focused projects across multiple sites, ensuring the safe, compliant and high-quality delivery of services for clients, visitors and event delegates. Acting as the key liaison between venue operations and facilities service providers, you will play a critical role in maintaining operational standards, driving continuous improvement and supporting the delivery of world-class events.

Lead the management of facilities services across multiple venues, ensuring buildings are maintained to the highest operational and presentation standards.
Act as the primary point of contact for hard and soft FM service providers, monitoring performance, prioritising issues and ensuring service level agreements are achieved.
Oversee health, safety, fire safety, accessibility and compliance requirements through audits, inspections, training and stakeholder collaboration.
Drive sustainability and environmental initiatives, supporting energy efficiency programmes and environmental management objectives.
Manage venue improvement projects and capital expenditure programmes from business case development through to successful delivery.
Ensure cleaning, maintenance and presentation standards are consistently maintained across all facilities.
Monitor and report on operational KPIs, working closely with internal and external stakeholders to drive performance improvements.
Support business continuity and operational resilience through proactive facilities management and risk mitigation.

Person Specification

Experience in a Building Manager / Facilities Manager position ideally within a commercial environment.
Strong understanding of planned preventative maintenance (PPM), building compliance and contractor management.
Demonstrated experience managing projects, budgets and multiple stakeholder groups.
Excellent knowledge of health, safety and fire safety legislation and best practice.
Professional qualifications such as an FM-related degree, IWFM qualification or equivalent are desirable.
NEBOSH General Certificate and Fire Safety qualifications are highly advantageous.
Strong organisational, communication and IT skills, with the ability to manage competing priorities and meet deadlines.
Commercially aware, adaptable and capable of making sound decisions in a fast-paced environment.

Package

Salary up to £42,000
25 days annual leave
Pension contribution
Life Assurance cover
Private Medical Insurance
Free onsite parking and lunch when working
Access to corporate discountsAt Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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