We're working with a well-established international business looking to strengthen its Enterprise Applications team with an experienced Application Support Analyst.
This is a role where you'll have real ownership, working closely with users across the business to support critical applications, resolve issues, manage change requests, and improve the overall support function.
Rather than sitting behind a queue of tickets all day, you'll be involved in understanding how the business operates, identifying recurring issues, creating better ways of working, and helping drive improvements across key systems and processes.
Role: ERP Support Analyst | Application Support
Salary: Up to £40,000
Location: Wolverhampton
The Role
Support and troubleshoot business-critical applications and ERP systems
Manage incidents, service requests, problem investigations and change requests
Work closely with users and stakeholders across multiple sites
Create and maintain support documentation, process guides and knowledge articles
Help improve support processes and introduce more efficient ways of working
Support system upgrades, migrations and post-implementation activities
Ensure support requests are managed within agreed service levels What We're Looking For
Experience in an Application Support, ERP Support or Systems Support role
Knowledge of ERP systems, ideally Microsoft Dynamics AX
Understanding of ITIL and service management processes
Strong troubleshooting and problem-solving skills
Experience working with service desk/ticketing systems
Good documentation skills and attention to detail
Confident communicator who can work with both technical and non-technical users
Ability to manage priorities and take ownership of issues through to resolution This is a great opportunity for someone who enjoys variety, wants more involvement with the wider business, and is looking for a role where they can genuinely influence how support is delivered
Salary description
£35000.00 - £40000.00 per year