General Manager

40 Hours per week
£47,000 - £49,000 plus Sodexo rewards and benefits
On site free gym Job Introduction

Weare seeking an experienced, highly resilient and dynamic General Manager tolead a large, multi-site Defence portfolio delivering a full range of soft FMservices, with key operations based at RAF Benson within the Hestia Southregion. This is a senior leadership role requiring someone who thrives in afast-paced, high-pressure environment and can confidently manage scale,complexity, and change.

Youwill oversee day-to-day operational delivery across RAF Benson, ensuringcontractual compliance, service excellence, strong financial performance, andconsistently high client satisfaction.

Thisrole requires a visible, decisive leader who can unite and develop large,diverse teams, drive performance, embed a culture of accountability andcontinuous improvement, and identify opportunities for growth across thecontract.

Key Responsibilities

Lead and manage all operational activities across designated Defence sites.
Ensure contractual obligations, service level agreements (SLAs), KPIs and compliance requirements are consistently achieved.
Drive operational performance, service excellence and continuous improvement initiatives.
Manage budgets, labour costs and financial performance to achieve commercial objectives.
Build and maintain strong relationships with clients, stakeholders and site partners.
Lead, coach and develop department managers and operational teams.
Ensure compliance with all Health & Safety, Food Safety and legislative requirements.
Support business growth opportunities and additional service offerings.
Oversee audit readiness and ensure successful outcomes from internal and external audits.
Act as Duty Manager and provide leadership support during weekends and holiday periods when required.About You

Youwill be an experienced operational leader with a strong background infacilities management or soft FM services and a proven ability to managelarge-scale operations.

Essential Requirements

Previous management experience within the Facilities Management or Soft Services sector.
Strong leadership and people management skills.
Experience managing employee performance, recruitment, training and development.
Excellent communication and stakeholder management skills.
Strong financial and commercial awareness.
Knowledge of Health & Safety and Food Safety requirements.
Ability to analyse operational challenges and implement effective solutions.
Competent in Microsoft Office applications including Word, Excel and Outlook.
Ability to work independently while leading diverse teams.Desirable Requirements

Experience working within a Defence or military environment.
Previous experience in a similar General Manager role.
IOSH Managing Safely qualification or equivalent.
Food Safety qualification equivalent to Level 3.What we offer:

Workingwith Sodexo is more than a job; it’s a chance to be part of something greater.You’ll belong in a company and team that values you for you; you’ll act withpurpose and have an impact through your everyday actions; and you’ll be able tothrive in your own way. In addition, we offer:

Mental health & wellbeing support
Employee Assistance Programme for personal, legal, and financial advice
24/7 virtual GP & lifestyle rewards
Discounts for you & family
Financial tools & retirement plan
Cycle to Work & Paid volunteering day
Ready to be part of something greater? Apply today!

Sodexo reserves the right to close this advert early if we are inreceipt of a high number of applications