Customer Success Manager

Package Description: Customer Success Manager

Remote: (UK-based) - Occasional travel to Ashford, Kent 
Full-time: Permanent  37.5 hours per week
Salary: Up to £50,000 per annum

About us

CLEO Systems is a wholly owned subsidiary of IC24, a leading not-for-profit social enterprise delivering innovative, patient-focused primary care services across the UK.

Our mission Clinical Excellence Online (CLEO) is centred on using technology to improve access to healthcare, reduce pressure on services, and put patients first. Supporting over 6 million patients, we work closely with the NHS to deliver impactful solutions across urgent care, primary care, community services, and more.

We’re now looking for a Customer Success Manager to join us at a pivotal time of growth.

The Role

This is a dynamic and rewarding role combining customer success, account management, and commercial growth.

You’ll take ownership of key customer relationships, ensuring they achieve maximum value from our solutions while identifying opportunities to expand and strengthen partnerships always keeping patient outcomes at the centre of your work.

Key Responsibilities

Build and maintain strong, long-term relationships with customers and partners

Identify and drive upsell and cross-sell opportunities to support customer growth

Use HubSpot CRM to manage pipeline, track engagement, and maintain accurate data

Lead customer meetings, account reviews, and presentations

Collaborate with Sales, Marketing, and Product teams to deliver tailored solutions

Develop proposals, business cases, and commercial opportunities

Gather and analyse customer feedback and market intelligence

Monitor customer satisfaction and act on insights to improve outcomes

About You

We’re looking for someone who combines strong relationship-building skills with commercial awareness and a proactive mindset.

You’ll ideally bring:

Experience in customer success, account management, or software sales

Experience within healthcare or a regulated environment (highly desirable)

Minimum 5 years’ experience in a similar or relevant role

Strong stakeholder management and communication skills

A proactive, entrepreneurial approach to identifying opportunities

Experience using a CRM system (HubSpot preferred)

Confidence presenting to customers and influencing decision-making

 What’s in it for You?

Salary up to £50,000 per annum

Flexible hybrid working

NEST pension scheme

Benenden Health membership (GP & specialist access)

24/7 confidential counselling support

Employee rewards and discount platform

Learning and development opportunities

1 paid volunteering day each year

 Additional Information

This role is subject to:

Right to work in the UK

Basic DBS check

Two satisfactory references 

For more information on the role please see the job description attached.

Closing date: Friday 19th June 2026
Interview date: To be confirmed

At CLEO Systems, we believe in brave ideas and brave people. We’re committed to building an inclusive workplace and encourage applications from under-represented groups.

If you require any adjustments or accessible recruitment materials, we’re here to help.

 (email address removed)

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