Validation Specialist – Join A Customer Care Team & Make an Impact
£30,000 + 10% Bonus £3000
Paid overtime (Saturdays plus Bank holidays - £3000
Earning potential - £36,000
- Hybrid - 3 days in office .
- Your wellbeing matters. Benefit from private healthcare, wellbeing programmes, mental health support, gym discounts, and more.
Our client is growing at a rapid pace and we’re looking for a Validation Specialist to join their Customer Care team and play a key role in protecting their customers, strengthening fraud‑prevention processes, and ensuring data is always accurate and high‑quality.
If you’re detail‑driven, love solving problems, and enjoy work that genuinely makes a difference, this is a role where you can shine.
What You’ll Do
- Carry out precise validation checks across a wide range of documents and policies, ensuring all data matches internal systems.
- Use specialist tools to detect document fraud, flagging any suspicious activity.
- Speak with customers via inbound and outbound calls, offering clear explanations and ensuring a positive, professional experience.
- Accurately record, track and update validation outcomes in line with compliance and internal procedures.
- Escalate potential fraud cases through the correct channels.
- Work closely with both Customer Care and Underwriting teams to ensure consistency, accuracy and compliance.
- Spot trends, highlight issues, and suggest automation or process improvements.
- Stay close to our customer operations by occasionally supporting fulfilment tasks (phone, email, live chat).
- Support colleagues by providing clear, knowledgeable responses to validation‑related queries.
What We’re Looking For
- Experience in customer service, validation, operations or a regulated environment.
- Exceptional attention to detail, with the ability to identify discrepancies quickly.
- Strong understanding of document handling and validation processes.
- Confident using digital tools, platforms, and workflow systems.
- Clear written and verbal communication skills.
- Ability to work independently while collaborating effectively with your wider team.
- Experience within fraud, compliance, or insurance is a bonus — but not essential.
What would you want to join this organisation?
This is an organisation where people who join do their best work when they feel supported, trusted, and empowered. Joining this amazing company means you’ll get meaningful opportunities to grow, feel valued, and enjoy coming to work.