Software Support Analyst - Sheffield - Hybrid - £30k
My client is after a Software Support Analyst; you’ll be the first line of defence when users need support with their intelligent automation solutions. My client is offering a competitive salary and wonderful progression opportunities, a real chance to build within the business, working with the newest technology.
What you’ll need.
- A genuine passion for technology and how it can improve people’s lives.
- Excellent communication skills - confident, clear, and approachable.
- A problem-solving mindset with the patience to work through challenges.
What You’ll Do.
- Support users of our solutions - both clients and internal teams.
- Handle the configuration and setup of software products.
- Manage your workload proactively and contribute to our knowledge base.
- Escalate complex issues appropriately and collaborate on resolutions.
- Build strong relationships through clear, empathetic communication.
- Spot opportunities for improvement or potential sales leads.
Desirable.
- Familiarity with scripting (SQL, Visual Basic, JavaScript)
Exposure to platforms such as:
- Document Management (Therefore).
- Intelligent Capture (IRISXtract, ABBYY, FlexiCapture).
- Output Management (Uniflow, Papercut, Spindle).
- Business Intelligence (QlikView, QlikSense).
- Robotic Process Automation (Electroneek, UI-Path).