Head of Internal Sales

Job Title: Head of Internal Sales
Location: Hertfordshire
Salary: Confirmed on application
Hours: Monday to Friday 9 am to 5.30 pm
Benefits:
* Competitive pension, life assurance, private medical, dental, and eye care
* 25 days annual leave plus bank/public holidays and annual leave purchase option
* PerkBox rewards, refreshments, and social/team events
* Excellent development and career progression opportunities
About the position of Head of Internal Sales:
We are exclusively partnering with a fast-growing specialist lender to appoint a Head of Internal Bridging Sales, making this an excellent opportunity for an experienced bridging finance professional ready to step into a senior leadership role within a highly ambitious and expanding business. This position will lead and develop a high-performing internal sales and sales admin function, driving results across bridging, commercial and development finance products.
The ideal candidate will bring proven bridging finance experience from a lender, brokerage, bank or specialist finance environment, alongside people management, coaching and performance leadership capability. This is a high-impact role offering genuine influence over sales performance, team development and broker engagement, with strong earning potential, excellent career progression and the chance to play a key role in a growing specialist lending operation.
Responsibilities for the role of Head of Internal Sales:
* Lead, manage and develop the internal Bridging Sales team, including Telephone Business Development Managers and Sales Administration
* Drive outbound and inbound sales activity to achieve and exceed KPIs, targets and service levels
* Coach and develop the team to improve performance, productivity and career progression
* Manage pipeline activity, conversion rates and overall sales performance across bridging, commercial and development finance
* Support complex cases, broker enquiries and exceptions requiring senior input or approval
* Build and maintain strong relationships with brokers, introducers and key market partners
* Ensure accurate CRM usage, MI reporting and pipeline management across the team
* Work closely with operational and product teams to improve processes and identify sales opportunities
* Monitor market trends and competitor activity to support business growth and product positioning
* Promote a high-performance, customer-focused and compliant sales culture across the team
Experience and skills required for the role of Head of Internal Sales:
* Proven experience in bridging finance (lender, brokerage, bank or specialist lender) - essential
* Previous experience in sales or business team management within financial services
* Strong track record of delivering against targets, KPIs and performance metrics
* Experience in commercial, development or short-term property finance
* Ability to manage and develop teams through coaching and performance management
* Strong broker/introducer relationship management and pipeline control experience
* Experience handling complex cases, referrals and structured lending decisions
* Excellent communication skills and ability to perform in a fast-paced, target-driven environment
For more information regarding the role of Head of Internal Sales, please contact us
Stellar Select is acting as an employment agency and is a corporate member of the REC.
Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days