Business Administrator

Business Administrator – Parts Support Team
Salford Priors (Office Based)
Monday to Friday, 8:30am – 5:00pm
£28,000 – £30,000

We are currently recruiting for a Business Administrator to join a leading global organisation based in Salford Priors. The business is a recognised manufacturer of specialist agricultural, grounds maintenance, and vegetation management equipment, supplying customers across industries including agriculture, highways, local authorities, airports, and environmental services worldwide.

This is an exciting opportunity to join a fast-paced and growing business within their Parts Support team. The role is heavily focused on customer communication, coordination, and progress chasing, making it ideal for somebody who enjoys problem-solving, building relationships, and ensuring customers receive excellent service.

The successful candidate will work closely with dealerships and internal departments to track parts, manage queries, and provide regular updates, helping to ensure a smooth and efficient customer experience.

Key Responsibilities
Acting as a key point of contact for dealerships regarding parts enquiries
Answering incoming calls and responding to customer queries professionally and efficiently
Progress chasing parts orders and providing timely updates to customers and dealers
Coordinating with internal teams to track orders and resolve issues
Managing and updating information across internal systems
Handling enquiries of a challenging nature and working proactively to find solutions
Monitoring outstanding orders and ensuring customers are kept informed throughout the process
Supporting the wider parts team with administrative and coordination duties
Building strong working relationships with dealerships and internal stakeholders
Assisting with shipping, export, and dispatch-related administration where requiredAbout You

Previous administration, customer service, or coordination experience
Confident communicating with customers and stakeholders over the phone and via email
Comfortable handling challenging conversations and resolving issues professionally
Highly organised with excellent attention to detail
Able to manage multiple priorities within a busy environment
Strong problem-solving skills and a proactive approach
Confident using Microsoft Office and internal systems
Experience within shipping, export, logistics, dispatch, or supply chain environments would be advantageous but is not essential
A positive attitude and willingness to work collaboratively as part of a teamThis is a fantastic opportunity for an organised and customer-focused administrator who enjoys working in a busy environment and takes pride in delivering excellent service while keeping processes moving efficiently