This is a varied and fast-paced role, ideal for someone with strong customer service and coordination experience. A key part of the position will involve scheduling appointments for the external sales team, so excellent diary management skills and a good understanding of UK geography are essential.
Main duties will include:
* Answering customer enquiries via phone and email
* Providing exceptional customer service and building strong customer relationships
* Scheduling and coordinating appointments for the external sales team across the UK
* Managing diaries and ensuring efficient route planning and appointment allocation
* Promoting new products via outbound calls and email campaigns
* Providing technical product information and advice to customers
* Responding to customer queries quickly and professionally
* Processing customer information accurately and maintaining internal systems
* Providing general sales administration and team support
The successful candidate will have:
* Excellent communication and interpersonal skills
* Previous experience in diary management, scheduling or appointment coordination
* Strong customer service experience within a busy office environment
* Good geographical knowledge of the UK and confidence planning schedules efficiently
* Excellent organisational skills with the ability to prioritise multiple tasks
* A calm, professional and confident telephone manner
* Good IT skills, including experience using CRM systems and Microsoft Office
* A positive, enthusiastic and team-focused approach
Please contact Emma ASAP if this looks like your next role or apply via the advert!
We endeavour to reply to every candidate, every time, but if you haven't heard back within 10 days, please understand that you have unfortunately been unsuccessful on this occasion, or the position has been filled. Please call the office or send an email to discuss other potential opportunities
Salary description
£26000.00 - £28000.00 per year