Duties include:
* Working as part of a team, the post-holder will need to work alongside colleagues sharing their experience and knowledge to provide customers with a high level of service.
* To ensure that all incoming calls are answered in line with the SLA criteria and are dealt with appropriately and promptly.
* To manage customer incident calls/emails through to completion.
* To ensure the accurate maintenance of specific spreadsheets as and when determined necessary are completed.
* Ensure all procedures are adhered to and report all incidents of non-compliance.
* To rebook orders and notify customers via phone or text service.
* Demonstrate empathy with the customers as and when required.
* To undertake any other tasks / duties as required by the needs of the business.
The Person
* Previous Customer Service experience or NVQ level 3 in Customer Service.
* Motivated and able to communicate clearly, both verbally and in written formats.
* Ability to work in a busy environment.
* Team player.
* Well organised, taking ownership of tasks.
* Attention to detail.
* Educated to GCSE level or equivalent.
* Sound IT skills, knowledge of Microsoft Office applications.
What you'll get in return
Ongoing contract
£14.66
Office based
What you need to do now
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Salary description
£14.66 - £14.66 per hour