Senior Credit Controller

Location: Ware, SG12
Salary: £30,000 - £35,000
Working Hours: Monday-Friday (Hybrid) 9am-5:30pm
Job Code: MJ2273
Senior Credit Controller
My client is a leading UK technology and services provider delivering specialist Print, Telecoms, and IT Managed Services. Currently navigating an exciting period of growth, they are looking for a sharp, commercially minded Senior Credit Controller to join their team based in Ware.
This isn’t a standard, repetitive collections job. Reporting directly to the Credit Control Manager, you will take full ownership of a high-volume ledger, driving collections, managing the Direct Debit process, and unpicking complex disputes across multi-service accounts.
This is a highly visible role where your hard work actually gets noticed. You’ll need the confidence to manage stakeholders and the commercial awareness to work through intricate contract or legal puzzles that come with major commercial deals.
Key Responsibilities:
* Drive proactive collections across your allocated ledger, minimising aged debt and optimising monthly cash flow.
* Ensure prompt, accurate cash allocation and meticulously reconcile unallocated receipts.
* Oversee the end-to-end Direct Debit process, including daily BACS reports, failures, reinstatements, and scheme compliance.
* Log, investigate, and resolve complex queries, partnering with Sales, Operations, and Billing to hold internal stakeholders to timelines.
* Maintain and repair critical customer relationships, balancing assertive debt recovery with a professional approach.
* Monitor credit risk, flag deteriorating accounts with recommendations, and renegotiate structured payment plans when necessary.
* Navigate third-party customer billing portals to submit invoices, track payments, and resolve administrative queries.
* Assist the Credit Control Manager with system automation projects and actively support team KPI and debtor day reduction targets.
The successful candidate will have:
* At least 5 years’ experience within a high-volume B2B credit control environment.
* Strong, hands-on knowledge of the Direct Debit process and BACS scheme rules.
* A track record of successfully managing and resolving complex disputes across multiple service lines.
* Proficiency in MS Office (strong Excel skills) and accounting software, ideally Microsoft Dynamics 365 Business Central.
* A background in managed services, telecoms, or IT (this is a significant advantage).
Benefits:
* 28 Days Holiday
* Birthday off
* Pension Scheme
* Flexible hybrid working
* Salary Sacrifice private healthcare, and dental (after probation)
***Due to the high volume of interest we receive for each vacancy, we are only able to contact shortlisted candidates. If you have not heard from our team within 7 days, please consider your application unsuccessful. Please refrain from calling the office to check the status of your application or to discuss the role; this allows us to dedicate our time to the shortlisting process. We will retain your CV on file for future opportunities that may be a match for your skills and experience