Are you organised, detail-oriented, and experienced in coordinating schedules and customer activities? We are seeking a Planner to join a busy and supportive team.
Key Responsibilities:
Receive and manage calls in support of sales and service activities, ensuring enquiries are handled professionally and any issues are resolved efficiently.
Plan and schedule engineers’ daily workloads in a logical, cost-effective, and timely manner.
Assign and distribute jobs to engineers, escalating ongoing issues where necessary.
Maintain clear communication with clients, engineers, and colleagues to ensure work is completed to the required standard.
Support general administrative duties, including record-keeping, reporting, and updating job management systems.
Monitor workloads and proactively plan ahead to ensure smooth day-to-day operations.
Requirements:
Proven experience in a planning or coordination role with a strong customer service focus.
Excellent telephone manner and professional communication skills.
Strong organisational, time management, and multitasking abilities.
Ability to prioritise tasks and work under pressure to meet deadlines.
Computer literate with experience using planning or job management systems.
Team player with a proactive and positive approach.
Awareness of health and safety procedures and commitment to working safely.
Salary & Benefits:
Salary up to £29,000 DOE
Competitive benefits package
Opportunities for professional development and career progression
Company pension
On site parking
Salary description
£28000.00 - £29000.00 per year