Parts Supervisor

Market 36 Recruitment are currently recruiting for a Parts Supervisor on behalf of our client based in Wymondham, Norfolk.

This is an excellent opportunity for an experienced and customer-focused individual to support the day-to-day operation of a busy parts department and showroom. Reporting to the Parts & Retail Manager, you will play a key role in delivering outstanding customer service, supporting the team, managing stock control activities, and ensuring the showroom is presented to a high standard. You will also act as the escalation point in the Manager’s absence, helping to maintain operational efficiency and team performance.

Roles & Responsibilities

* Support the daily operation of the parts department and showroom, allocating tasks where required.

* Deliver excellent customer service, responding to enquiries in person, over the phone, and via email.

* Maintain high showroom standards, ensuring products are well-presented, correctly priced, and fully stocked.

* Process customer sales, quotations, and orders efficiently and accurately.

* Source parts from suppliers and other company branches when required.

* Coordinate stock transfers between depots and assist with stock management activities.

* Carry out regular stock checks and support stock control procedures.

* Handle point-of-sale transactions, including cash and card payments, and generate invoices.

* Promote products and special offers while identifying opportunities to maximise sales.

* Assist with deliveries, including loading, unloading, and packing goods.

* Build and maintain strong working relationships with customers, suppliers, and internal departments.

* Keep up to date with product knowledge through supplier training and company updates.

* Support departmental targets and wider business objectives.

* Ensure compliance with company policies, procedures, and health & safety requirements.

* Act as a point of escalation and provide support in the absence of the Parts & Retail Manager.

Experience, Skills & Qualifications

* Previous experience within a retail, showroom, or parts department environment.

* Sales experience with a customer-focused and target-driven approach.

* Knowledge of horticultural, agricultural, or related machinery products.

* Experience of stock control and inventory management.

* Strong organisational skills with the ability to prioritise workload effectively.

* Excellent communication skills across face-to-face, telephone, and email interactions.

* Confident handling customer transactions with accuracy and attention to detail.

* Ability to build positive relationships with customers and colleagues.

* Comfortable using IT systems, including email and standard computer applications.

Hours

39 hours per week:

Monday to Thursday: 8:00am – 5:00pm

Friday: 8:00am – 4:00pm

1-hour unpaid lunch break daily

Overtime available as required, including Saturdays during seasonal peak periods such as harvest.

* Time and a half paid after completion of 39 hours Monday to Friday.

* Sundays and Bank Holidays paid at double time.

Salary

Competitive salary dependent on experience.

Market 36 Recruitment Ltd cover a range of sectors including Commercial, Industrial, Engineering, HR & Finance & ITAD. This vacancy is being advertised by Market 36 Recruitment Ltd. We operate as an Employment Business for temporary roles and as an Employment Agency for permanent roles