This is a unique opportunity for someone who enjoys working at the intersection of customer service and data analysis. You'll act as the voice of the business to clients, while also being the driving force behind operational accuracy and reporting.
If you enjoy solving problems, working with data, and delivering excellent service-this could be the perfect role for you.
Key Responsibilities
Customer Service & Client Support
Act as the first point of contact for client enquiries relating to repairs, deliveries, and stock
Provide proactive updates to clients, ensuring they always have clear visibility of their orders
Investigate and resolve delivery discrepancies or repair delays in a professional and timely manner
Log quality issues and support ISO9001 preparation activities
Data Management & Reporting
Maintain and update detailed Excel trackers covering all operational activity
Produce clear, client-facing reports using Pivot Tables and VLOOKUPs/XLOOKUPs
Cross-check customer orders against workshop outputs to ensure billing and delivery accuracy
Support reporting processes and ensure data integrity at all times
Operations & Logistics Coordination
Support the wider operations team with day-to-day coordination tasks
Assist in maintaining smooth logistics and facilities processes
Liaise with suppliers where required
Monitor stock trends and flag low levels for key clients
What We're Looking For
✅ Strong Excel skills (Pivot Tables, VLOOKUP/XLOOKUP essential)
✅ Excellent written communication skills
✅ Highly organised, with the ability to manage multiple tasks and priorities
✅ A calm, professional approach to customer service
✅ Strong attention to detail and accuracy
✅ Interest in IT hardware / technology (desirable)
Why Apply?
Varied, high-impact role combining data, operations, and customer interaction
Opportunity to develop skills in Excel, reporting, and supply chain operations
Join a collaborative, fast-paced environment where your contribution makes a real difference
Apply Now
If you're looking for a role where you can combine analytical thinking with customer interaction, we'd love to hear from you.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people
Salary description
£27000.00 - £27000.00 per year