Job Description: Customer Success Triage & Admin Support at everyLIFE Technologies
Salary: £16 per hour
Position Type: Temp (with opportunity to become permanent)
Location: Farnborough head office and Remote.
Working Hours: Full time
Start date: ASAP
Reporting to: Head of Customer Experience
Blasting off from the successful launch of PASSgenius, our new suite of AI, data and automation tools, we are rapidly expanding our team. As we scale, we have an opportunity for a temporary Customer Success Triage & Admin Support position, with the possibility of this becoming a permanent role for the right candidate. This role will provide assistance to our Customer Support team, working in a friendly and fast-paced environment. The Customer Support team are a multi-disciplined, technical and customer-driven team delivering excellent service.
You will:
- Actively monitor our Intercom queue and email inbox
- Provide prompt acknowledgement and responses to initial customer contact
- Proactively seek to understand as many details as possible through clarifying questions
- Maintain an accurate record of enquiries, with all relevant information, links and updates within Salesforce
- Identify, log and prioritise enquiries
- Escalate urgent enquires without delay
- Route cases to the correct team owner or queue
- Use software to assist you in your role, such as Intercom, Aircall, Salesforce, Confluence and Jira, as well as Microsoft suite of products.
- Complete data entry tasks as required
You have:
- A passion for delivering a positive customer experience
- A passion for team spirit and motivation
- An ability to pick up new tools and information quickly
- Experience of working in fast-paced environments
- A desire to increase your knowledge and expand the support you proactively offer to both customers and to the team
- A logical approach, with good judgment to ensure the appropriate customer outcome
- The ability to manage a varied workload
You may have:
- Experience or interest in the Care industry.
- An inclination to keep up with news and developments within technology and social care.
- Experience using Salesforce, Intercom and Jira.
- An ambition to continuously grow and develop.
Why join everyLIFE?
Be part of a team that is transforming the UK care industry. If you thrive supporting customers, enjoy building relationships and making a meaningful impact, we’d love to hear from you!
Our mission is to create effective tools and services that release the potential of care teams.
Established in 2014, everyLIFE Technologies is a fast-growth SaaS provider primarily to the UK social care market. We exist to support care services to be the best that they can be.
We design, build, release, manage and support software and mobile applications that are crucial parts of the care being given to tens of thousands of people across the UK. We must get it right, every day!
Our ideal teammates are thoughtful, humble, curious, achievement-oriented professionals who can both zoom into the details and zoom out to embrace the big picture. We are customer-led and always aim for the highest standard. We believe in being transparent in all our dealings; acting fairly, openly, and honestly in everything we do.
Please note that we are only able to accept applicants with the right to live and work in the UK without the need for sponsorship. If you are on a visa and interested in applying for this role, please contact us for further information.
If you have any questions, please email hr@everylifetechnologies.com
Due to the high volume of applicants that we receive, we cannot always guarantee that you will receive a response.