Job Description:
We are now looking for a UK-based Online Customer Service Agent to join our growing team to support one of our most important departments – E-Commerce. This position is offered on a hybrid contract working 3 days at the Miista Headquarters in Hackney, East London and 2 days WFH.
We're dedicated to delivering the ultimate premium shopping experience to our most loyal clients around the globe and we are always looking for ways to ensure the highest levels of satisfaction.
Miista is a Creative first & Customer experience-oriented company for which this role is a key part of our journey towards enhancing customer engagement across every touchpoint.
The ideal profile is someone with client development skills, excellent organisational skills, and knowledge of fashion and the Miista brand.
We are looking for someone excited about ensuring each customer interaction with our brand is true to our core values and the Miistas’ tone of voice. We are looking for someone comfortable working with a small team in a fast-paced environment an excellent communication skills.
Main Responsibilities
The main functions of this role include but are not limited to the following.
- Provide exceptional global customer support through various channels such as emails, phone and social media.
- Drive conversion through engaging with customers, suggestive selling and sharing product knowledge.
- Build relationships with customers and ensure that the customer journey online is successfully completed.
- Manage online returns and online exchanges alongside e-commerce administration for a small segment of our UK market.
- Work closely with other departments to ensure consistent customer service levels across the company.
- Resolve general customer enquiries and support decision-making throughout the e-commerce conversion funnel.
- Provide updates to the team on weekly meetings and weekly and monthly reports when necessary.
- Answering all client enquiries in a highly professional manner, ensuring all queries are dealt with quickly and correctly.
- Be able to keep up to date and organised with ongoing customer enquiries or complications.
Qualifications:
Minimum of 1-3 years in Retail and E-Commerce customer service.
Must have had physical retail experience with a premium fashion brand before moving to an E-Commerce customer service role.
Must have considerable experience working with high-profile clients and ensuring the satisfaction of the client journey. Preferably, you will have past exposure to the world of luxury personal shopping or VIP sales.
Additional qualifications and skills preferred:
- Strong organisational skills.
- Proactive, creative, and self-starter.
- Excellent written and good verbal communication skills.
- Proficiency with MS Office applications (Word & Excel) and knowledge of cloud-based applications.
- A personable person who can work within a team and is self-organized when working from home.
- Interested in fashion and trends in aesthetics and society at large.
Our Position: The Opposite Thing
Designed in London — Made in Spain — EU Sourced and Produced
Miista upends the exclusionary practices of the fashion industry to show how we’re actually living now. Over the last ten years we are proud to have built a brand that through craft, our community, the risks we’ve taken and a sometimes
bizarre willingness to laugh at ourselves, has made an elegant commitment to the alternative. A dedication to the opposite thing.
What does that mean? That we’re happy to sacrifice profit and to subvert problematic fashion trends for women to create a product that has personality in addition to aesthetic value. A product that knows women don’t really shop using the search words ‘pretty’ now. If we were your friend, Miista would be the odd one at school who grew up and got an attitude and a sense of confidence. You know when it’s a Miista.