Claims Manager

Claims Manager – Bristol (Full Time)
(Award‑winning firm – Competitive Salary)

Role Overview

A senior leadership opportunity within an award‑winning organisation, overseeing a high‑performing professional indemnity claims function. As Claims Manager, you will provide strategic direction, operational oversight and technical leadership across a team of Claims Handlers, Senior Handlers and Technical Specialists.

You will play a pivotal role in shaping team capability, strengthening insurer relationships and ensuring the delivery of a market‑leading delegated authority claims service. The position is based in Bristol.

Key Responsibilities

Strategic team leadership - driving performance, capability and engagement across a multi‑level claims team.
Client relationship ownership - acting as a senior point of contact for insurer partners, ensuring a collaborative and solutions‑focused approach.
Operational excellence - ensuring consistent compliance with SLAs, KPIs and delegated authority frameworks.
Technical governance - overseeing file quality, technical accuracy and adherence to best practice.
Management information oversight - ensuring the integrity of MI and reporting across the account, including liaison with internal administration teams.
Capability development - delivering technical training, coaching and mentoring to enhance expertise across the department.
Risk and trend analysis  - identifying emerging issues and escalating insights to senior leadership and insurer clients.
Stakeholder engagement  - preparing for and chairing key meetings, representing the claims function with professionalism and authority.
Continuous improvement  - evaluating and enhancing processes, procedures and operational workflows.

Experience & Expertise

Extensive technical claims experience, ideally within professional indemnity or complex commercial lines.
Strong understanding of relevant legislation, policy wordings and claims methodologies.
Proven leadership experience, with the ability to inspire, develop and manage a multi‑disciplinary team.
Demonstrated success in building and maintaining insurer and stakeholder relationships.
Commercially astute, with the ability to balance technical rigour with operational efficiency.
A collaborative, inclusive leadership style aligned with a high‑performance culture.

Why This Role Stands Out

Join an award‑winning, nationally recognised firm with a strong reputation in insurance and claims.
Lead a growing team with genuine influence over culture, performance and future strategy.
Benefit from a very competitive salary and a comprehensive benefits package supporting wellbeing, flexibility and professional development.

Please click on apply or call Lucy at Pertemps Bristol for a confidential chat about the role