This is an exciting opportunity to play a key role in shaping learner outcomes, improving retention and achievement rates, and driving excellence in teaching, learning, and assessment within the adult education and skills sector.
About the Role:
Working closely with the Head of Operations and wider quality teams, you will oversee the day-to-day management and performance of Tutors, ensuring high standards of delivery, consistency across programmes, and exceptional learner support throughout their journey.
You will be responsible for creating a positive and high-performing remote working culture while ensuring Tutors meet KPIs, maintain quality standards, and deliver engaging, learner-focused education.
Key Responsibilities:
* Lead, support, and manage a team of remote Tutors across multiple qualifications
* Conduct regular one-to-one meetings and performance reviews
* Monitor Tutor KPIs, learner progress, retention, and achievement rates
* Work collaboratively with the Head of Quality to maintain Good/Outstanding teaching standards and OTLA outcomes
* Act as the first point of contact for Tutor support and guidance
* Oversee marking activity and learner engagement through tracking systems and online platforms
* Manage Tutor caseloads effectively to meet operational demands
* Analyse performance data to identify trends, risks, and opportunities for improvement
* Support retention strategies and interventions for learners at risk of non-completion
* Ensure the quality and consistency of live online delivery sessions
* Contribute to continuous improvement initiatives and innovative education projects
* Produce regular reports on Tutor and learner performance for senior management
About You:
* A confident and supportive people manager
* Highly organised with excellent attention to detail
* Experienced in managing remote teams
* Data-driven and comfortable analysing performance metrics
* A strong communicator with excellent listening and presentation skills
* Able to work independently and manage competing priorities under pressure
* Passionate about delivering high-quality education and learner outcomes
Essential Experience & Qualifications:
* Experience within the skills sector, ideally adult education
* Previous supervisory or team management experience
* A management or team-leading qualification
* Experience supporting quality assurance and performance improvement processes
Benefits:
* Competitive salary
* Hybrid working model around Grimsby area
* 25 days holiday + bank holidays (option to buy more)
* One additional paid Life Event Day and one paid Volunteering Day each year
* One early finish (15:30) every month
* Pension scheme & Westfield Health Cash plan
* Access to an Employee Assistance Programme (EAP) and retail discounts
Appoint Consulting is a Recruitment Business having sought agreement from their clients to find candidates for these roles, in accordance with the Employment Agencies and Employment Business Regulations Act 2003.
In accordance with the Employment Agencies Act 1973, Appoint Consulting will not charge any individual seeking employment through their services.
If this role is not suitable for you, we would be happy to have an informal discussion regarding any future opportunities.
While we will endeavour to respond to every applicant personally, on occasion this is not always possible; therefore, if you have not heard back from us within 14 days of applying, you have been unsuccessful
Salary description
£35000.00 - £38000.00 per year