Department: Retail
Reports to: Store Manager
Full time: 5 days / 40 hours per week, including weekends and bank holidays as required.
Purpose:
To provide an excellent client experience and service. To develop long-lasting client relationships. To assist in the smooth operation of the Store. To optimise the client experience and ensure that all sales opportunities are optimised.
Responsibilities:
Sales generation and target focus
- Communicate feedback on best sellers, slow sellers, missed sales opportunities and customer requests to the Store Manager.
- Achieve and exceed personal objectives/KPI’s as set by Store Management.
- Record and update sales performance, such as WSR, Sell Throughs, product feedback, trade feedback.
Client experience and relationship building
- Develop strong, long-lasting, commercial relationships with clients, establishing a regular client base to ensure all sales opportunities are optimised.
- Provide exceptional client experience and service.
- Provide personalised and timely after sales service to clients, dealing effectively with client complaints.
- Demonstrate high level of product knowledge (telling the story, features and benefits etc.) and coach other team members.
Operational excellence
- Prepare and maintain stock on the sales floor, following Manolo Blahnik visual guidelines and standards.
- Assist with regular stock takes.
- Assist in the end of day procedures, such as cashing up.
- Assist with the preparation of sales events.
- Assist in stock deliveries from the warehouse ensuring that the stock is checked in an efficient manner.
- Maintain high back of house standards such as stock room, stock security etc.
- Maintain and assist in the creation of an enjoyable and respectful work environment.
Any other tasks as requested.
Skills and Experience Required:
- Proven experience in delivering excellent customer service, preferably within a retail environment.
- Team Player: ability to work effectively in a group to develop productive working relationships.
- Network: Ability to converse with a diverse range of people at all levels and build relationships and network easily, both internally and externally.
- Good attention to detail.
- Solution focused: Thinking of answers and solutions to problems.
- Ambassador: Representing Manolo Blahnik products and values with passion.
- Excellence: High level of finesse and excellence required in delivery of all tasks.
- Fluent in English, with any other languages being beneficial.
Our Benefits:
- 4 pairs of Ambassador Shoes per year.
- 50% Friends and Family Discount.
- 33 days of annual leave per calendar year.
- Option to buy an additional 5 days holiday.
- Pension Contribution.
- Private Medical Insurance.
- 2 Executive Coaching Sessions per year.
- Enhanced Family Friendly Policy.
- Workplace Nursery – salary sacrifice based childcare scheme.
- Cycle to work scheme.
- Employment Engagement Calendar.
Our Commitment to Diversity, Equality and Inclusion:
Manolo Blahnik is an equal opportunity employer and are committed to preserving a caring, diverse and inclusive culture with people who feel a real sense of belonging. We recruit and reward based on capability and performance. Our diverse and multicultural teams ignite our creativity, and we celebrate the differences that we collectively bring. We are committed to equal employment and progression opportunities and the elimination of any form of discrimination. We all hold a responsibility to recognise and respect our diversity and to support this in our words and actions.
If you need reasonable adjustments at any point in the application or interview process, please let us know.