Service Advisor

Service Advisor
£30,400 Basic Salary
Rising to £31,800 Upon Accreditation + Uncapped Bonus
Peterborough
Permanent / Full Time
Working Hours: Monday to Friday, 8:00am – 6:00pm
1 in 4 Saturday Mornings (Rota)
Customer-Focused Service Advisor Required
Our client, a successful main dealership in Peterborough, is looking to recruit a professional and customer-focused Service Advisor to join their busy Aftersales team.
This is an excellent opportunity for someone who enjoys dealing with customers, thrives in a fast-paced environment, and wants to build a long-term career within the automotive industry. Whether you already have motor trade experience or come from a strong customer service background, this role offers excellent training, progression and earning potential.
Duties & Responsibilities
* Acting as the main point of contact for customers visiting the Service Department
* Booking vehicles in for servicing, maintenance and repair work
* Keeping customers updated throughout the repair process
* Liaising closely with Workshop Controllers and Technicians
* Preparing estimates and explaining repair requirements
* Upselling additional products, services and repairs where appropriate
* Managing customer queries and ensuring a first-class customer experience
* Ensuring all documentation and job records are accurately maintained
* Helping the department achieve customer satisfaction and performance targets
Your Background & Skills
* Previous customer-facing experience is essential
* Motor trade or Service Advisor experience is preferred
* Excellent communication and interpersonal skills
* Strong organisational and administrative abilities
* Ability to work efficiently in a busy, fast-paced environment
* Professional, confident and customer-focused approach
* Good IT and system skills
* Full UK Driving Licence preferred
What's on Offer?
* £30,400 basic salary
* Increase to £31,800 upon successful accreditation
* Uncapped bonus scheme
* Main dealer training and development
* Excellent career progression opportunities
* Supportive and professional working environment
* Stable, long-term career with a successful dealership group
This is a fantastic opportunity for an ambitious Service Advisor or customer service professional looking to develop their career within a busy and rewarding dealership environment.
Apply today to find out more