Head of IT

Are you a Head of IT? My client who is a leading UK engineering and services group specialising in water management and infrastructure solutions are looking for a Head of IT, someone who is organised and has a good personality.

Head of IT
Permanent
Monday – Friday 8am – 16:30 pm
Gloucester
 
Head of IT
Job Description

Manage and optimise IT service delivery by owning the MSP relationship, overseeing service levels, KPIs, incident management, vendor performance, and continuous improvement initiatives.
Lead and develop the IT function through team management, coaching, performance improvement, and fostering a culture of accountability and excellence.
Drive IT strategy and governance by supporting the technology roadmap, managing budgets, software licensing, assets, supplier contracts, and IT risk management.
Oversee core technology platforms and security including IT infrastructure, Microsoft 365, cybersecurity, disaster recovery, and key business systems such as Sage 200 and Salesforce.
Deliver technology-enabled business change by leading IT workstreams in transformation projects, managing stakeholder relationships, and reporting on IT performance, risks, and opportunities.               
Head of IT
Essential Experience/Skills/Qualifications

Extensive senior IT leadership experience, with a proven track record of leading IT functions and developing high-performing teams.
Strong vendor and service management expertise, including managing MSPs, third-party technology suppliers, contracts, budgets, and commercial negotiations.
Broad technical knowledge across Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams, Intune), Windows Server, Active Directory, and networking infrastructure.
Solid understanding of IT Service Management (ITIL) and experience delivering effective IT services within complex, multi-site or multi-entity organisations.
Excellent stakeholder management, communication, and problem-solving skills, with the ability to influence decision-making and drive successful business outcomes. 
 
If you feel you’re a good fit for this position, please click ‘apply