Customer Service Administrator

Customer Service Administrator
£29,064 - £33,143 FTE (Actual salary £23,565 - £26,873), Burgess Hill, 30 hours per week Monday to Friday, Permanent, 23 days holiday + bank holidays (pro rata), Local Government Pension Scheme, additional benefits

The Role
An opportunity has arisen for a Customer Service Administrator to join a well‑established organisation within its corporate services function. Reporting to the Head of Finance and Corporate Services, this is a varied and people‑focused role supporting the day‑to‑day running of administrative services, with a strong emphasis on customer interaction and coordination of bookings. The Customer Service Administrator will play an important role in delivering a professional and sensitive service to members of the public, alongside wider administrative and office support duties.

Managing bookings and administration relating to burial ground services, including maintaining accurate records and liaising with relevant parties
Handling customer enquiries both in person and via telephone/email in a professional and empathetic manner
Coordinating facility bookings, including enquiries, scheduling and invoicing
Liaising with suppliers, internal teams and external organisations
Supporting the smooth running of office operations and administrative processes
Maintaining accurate records and updating internal systems
Supervising and supporting an Administrative Support Officer
Preparing agendas and taking minutes, including occasional evening meetings
Supporting website updates and maintaining document archives
Providing occasional front‑of‑house support for customer enquiriesRequirements
The successful Customer Service Administrator will have previous experience in an administrative or customer‑facing role, ideally within a structured or public‑facing environment. You will be organised, adaptable and confident managing a varied workload. Strong communication and interpersonal skills are essential, particularly when dealing with sensitive situations. Experience coordinating bookings, handling customer enquiries and supporting office functions would be highly desirable. Supervisory experience would also be beneficial. This role could suit someone who has worked as a Customer Service Administrator, Office Administrator or Facilities Administrator.

Company Information
You will be joining a well‑established public sector organisation committed to delivering high‑quality services to the local community. The organisation promotes a supportive and professional working environment, with a strong focus on customer service, collaboration and continuous improvement.

Package

£29,064 - £33,143 FTE (Actual salary £23,565 - £26,873)
30 hours per week, Monday to Friday
Membership of the Local Government Pension Scheme
23 days holiday plus bank holidays (pro rata)
Stable, long‑term public sector role
Supportive and structured working environment
Opportunities for training and developmentTravail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion