An independent regulator of social care and childcare, who register, inspect and take action to improve the quality and safety of services for the well-being of the people of Wales.
Your new role
Working from a CRM system to undertake a variety of tasks including, sending for social services references, translation requests, foster and adoption checks, matching tasks, completeness checks of notifications and applications submitted online.
Record all phone calls and email queries via CRM system and triage as necessary.
Carry out ID checks for DBS renewals for inspectors.
Maintain the CRM system through accurate and timely data inputting, scanning and attaching documents. Checking the accuracy of contact details before communicating with a provider. Informing the relevant team of problems arising.
What you'll need to succeed
Ability to use Microsoft packages such as Outlook, Word, Excel and customer relationship management databases.
Excellent written and verbal communication skills to effectively deal with a range of internal and external colleagues, including senior managers.
Must pass a DBS check
Available to work in Merthyr or Carmarthen - hybrid working.
What you'll get in return
£15.10 per hour
6 month temporary role with possible extension
Hybrid and flexible working once training is completed
DBS check covered.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Salary description
£15.10 - £15.10 per hour