Credit Controller

Your new company
You will be joining a growing and forward-thinking professional services organisation with a strong presence across the UK and Ireland. Known for its collaborative culture and modern approach, the business works closely with SMEs to provide trusted financial and advisory services.With continued growth and investment in people, the finance function plays a key role in maintaining strong client relationships and supporting business performance. They are now looking to appoint a Credit Controller to join their Cardiff team on a hybrid basis.Your new role
As a Credit Controller, you will play a key role in managing client accounts and ensuring the timely collection of outstanding debt, while maintaining strong client relationships.Your responsibilities will include:

Managing and monitoring outstanding balances across client accounts
Chasing overdue payments via phone, email, and written communication
Negotiating payment plans with customers where required
Allocating payments and reconciling customer accounts
Investigating and resolving payment discrepancies and queries
Supporting monthly reporting on aged debt, cash flow, and payment trends
Working closely with internal teams to resolve credit-related issues
Ensuring processes align with company credit control policies and proceduresThis is a hands-on and relationship-focused role, offering exposure to both transactional processes and stakeholder engagement.What you'll need to succeed

Previous experience in credit control, accounts receivable, or collections
Strong understanding of debt collection and credit management processes
Excellent communication and negotiation skills
Ability to handle difficult conversations professionally
Strong attention to detail and organisational skills
Good working knowledge of Excel and finance systemsWhat you'll get in return

Competitive salary
Hybrid working model
25 days annual leave + bank holidays
Buy/sell holiday scheme (up to 30 days)
Christmas business closure
Life assurance (4x salary)
Enhanced pension and family leave policies
Employee Assistance Programme
Access to a flexible benefit platform (health, dental, cycle to work etc.)
Supportive and collaborative working environmentWhat you need to do now
If you're interested in this role, please click 'Apply Now' or contact at Hays Accountancy & Finance on (phone number removed) for a confidential discussion.

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