Key Accounts Hire Controller

Vacancy No 5549

Vacancy Title

KEY ACCOUNTS HIRE CONTROLLER – PLANT HIRE

Vacancy Description

As a leading Specialist Construction Products Recruiter, SRS Recruitment Solutions is working on behalf of a leading supplier of plant hire for the construction industry who, due to continued success, are seeking to recruit a Key Accounts Hire Controller to join their small dedicated team in Hertfordshire.

The Company

Our Client is one of the UK's most respected construction support businesses, providing nationwide plant hire, transport, training, and labour solutions. Established over four decades ago, the company has grown into a market leader, supporting many of the UK's flagship infrastructure and construction projects. Renowned for its customer-first approach, commitment to safety, and investment in innovation and sustainability, the business offers employees the opportunity to join a progressive, growing organisation with a strong reputation across the construction industry.

The Opportunity

This is a fast-paced and customer-focused position where you will play a key role in supporting major account customers with their plant hire requirements. Acting as a central point of contact, you will coordinate hire enquiries, manage quotations, liaise with internal departments, and ensure customers receive a seamless service from enquiry through to delivery.

The successful candidate will enjoy working in a busy environment, building strong customer relationships and ensuring that service levels consistently exceed expectations.

Key Responsibilities

* Managing incoming hire enquiries from key account customers

* Providing product guidance and recommending suitable equipment solutions

* Preparing accurate quotations and processing hire requests

* Coordinating with operational teams to ensure equipment availability and timely delivery

* Working closely with logistics, credit control, transport, and depot teams to fulfil customer requirements

* Building and maintaining strong relationships with customers and internal stakeholders

* Monitoring customer requests and ensuring queries are resolved efficiently

* Supporting the achievement of departmental service and profitability objectives

* Maintaining accurate records and updating internal systems

* Visiting customer sites when required to strengthen relationships and gain a better understanding of project requirements

Candidate Requirements

The ideal candidate will be highly organised, customer-focused, and capable of managing multiple priorities within a busy commercial environment.

Applicants should possess:

* Excellent communication and relationship-building skills

* Strong organisational skills and attention to detail

* A proactive and solutions-focused approach

* The ability to work effectively under pressure and meet deadlines

* Good IT literacy and confidence using business systems and Microsoft Office applications

* Strong administrative and coordination skills

* A positive attitude and willingness to collaborate across departments

* Previous experience within plant hire, tool hire, construction support services, customer service, sales support, or hire desk environments would be advantageous

What's on Offer

* Competitive salary package

* Ongoing training and career development opportunities

* Supportive and collaborative working environment

* Employee wellbeing initiatives

* Opportunities to progress within a growing and successful business

* The chance to work with a market-leading organisation supporting major UK construction and infrastructure projects

This is an excellent opportunity for an organised and customer-focused individual looking to develop their career within a respected and growing business operating at the forefront of the construction support sector.

Location/Area HERTFORDSHIRE (Office-based)

Salary NEGOTIABLE BASIC SALARY (DOE)

Package

25 Days Holiday + Bank Holidays, £250 ‘Love to Learn’ voucher each year to support your personal growth and learning goals, Subsidised gym membership, enhanced maternity and paternity leave, mental health and wellbeing support programs

SRS Recruitment Solutions are leading Construction Recruiters and Construction Products Recruiters specialising in Construction Products Sales Jobs, Technical Sales Building Products Jobs, Construction Product Manufacturer Jobs, Field Sales Jobs Construction, Specification Sales Jobs, A&D Sales Jobs, Interiors Sales Jobs, Design & Sales Consultant Jobs, Business Development Manager Jobs, Building Materials Jobs, Building Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, Timber Merchant Jobs, Plumbing & Heating Jobs, HVAC Jobs, Timber & Joinery Jobs, Building Envelope Jobs, Roofing Materials Jobs, Fenestration Jobs, Civil Engineering Sales Jobs, KBB Jobs, Specialist Sales Jobs, Plant Hire Jobs, Tool Hire Jobs, Construction Design Jobs, CAD Jobs, Construction Management Jobs, Admin/Support/Finance/Warehouse/ Logistics Jobs, Production Jobs, Marketing Jobs, Senior Management Vacancies, Director Vacancies, Sales Director Jobs, Health & Safety / SHEQ Vacancies, Safety Products Sales Jobs