Senior Facilities Manager

Senior Facilities Manager
Location: Stratford, East London
Salary: £75,000–£95,000 DOE
Bonus: 10%
The OpportunityAn exceptional opportunity has arisen for an experienced Senior Facilities Manager to join the Centre Management team at a prestigious shopping centre in Stratford, East London.
This is a senior leadership position offering responsibility for the strategic and operational management of all hard services, contractor performance, compliance, sustainability initiatives, and budget control across a high-profile retail asset. The successful candidate will play a key role in maintaining the centre's premium standards while driving operational excellence, innovation, and continuous improvement.
Candidates currently operating at Senior Facilities Manager, Lead Facilities Manager, Principal Facilities Manager, or Facilities Manager level with relevant experience within a retail or commercial environment are encouraged to apply.
The RoleAs Senior Facilities Manager, you will:

Lead and manage all hard services operations, ensuring exceptional service delivery across the asset
Oversee Planned Preventative Maintenance (PPM) programmes and asset lifecycle planning
Manage specialist contractors and service providers, driving performance and compliance
Conduct regular site inspections and ensure high standards of workmanship and presentation
Lead contract management, procurement activities, tender processes, and service level agreements
Take ownership of health & safety compliance, CDM regulations, statutory obligations, and audit readiness
Manage service charge budgets, forecasts, and operational expenditure
Identify and implement cost-saving and efficiency initiatives without compromising service quality
Drive sustainability programmes and environmental best practice initiatives
Provide leadership, coaching, and support to the wider facilities team
Build strong relationships with internal stakeholders, occupiers, contractors, and client representatives
Contribute to the overall operational strategy and performance of the shopping centreAbout YouWe are seeking a commercially focused and technically strong facilities professional with:

Proven Facilities Management experience within a complex retail, shopping centre, or commercial property environment
Experience operating at Senior Facilities Manager, Lead Facilities Manager, Principal Facilities Manager, or equivalent level
Strong contractor management, procurement, and contract negotiation experience
Excellent knowledge of health & safety legislation, statutory compliance, and risk management
Demonstrable experience managing substantial budgets and delivering value-driven solutions
Strong leadership, stakeholder engagement, and communication skills
Sound technical knowledge of building services, hard services operations, and M&E systems
Strong electrical engineering knowledge gained through hands-on experience and/or a recognised electrical qualification
Experience managing electrical infrastructure, statutory electrical compliance, and specialist electrical contractors within a large commercial or retail environment
A proactive approach to problem-solving and continuous improvementQualificationsEssential:

NEBOSH or IOSH
Recognised electrical qualification (City & Guilds, HNC/HND, NVQ, Degree, or equivalent) OR significant electrical engineering experience within a facilities management environment
Strong understanding of statutory compliance and health & safety regulationsDesirable:

Additional M&E qualifications
Legionella awareness/training
Professional memberships or relevant industry accreditationsWhy Apply?
Competitive salary package of £75,000–£95,000 DOE
10% annual performance bonus
Opportunity to work within a high-profile retail destination
Senior-level role with significant influence over asset performance and operational strategy
Excellent career development opportunities within a dynamic and successful environmentTo apply, please send your CV to:
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