£29,870 pa OTE £35,844 pa + Car Per Annum
Are you confident managing customer enquiries and ensuring a smooth, well organised service experience?
We’re looking for an experienced Customer Service Advisor to handle vehicle bookings, coordinate with the workshop, and keep customers updated throughout the repair process. Strong communication skills, efficiency, and the ability to manage a busy workload are essential for success in this role.
The Benefits You’ll Enjoy:
• Access to a salary sacrifice, tax-efficient new car scheme (ECOS) from £75 per month, inclusive of insurance!
• A family new car scheme is available for close family members from £139 per car per month.
• 33 days’ annual leave including Bank Holidays (option to buy or sell additional days).
• Pension scheme with life assurance.
• Enhanced Maternity and Paternity policies.
• Staff discounts on vehicles, parts, servicing, and accessories.
• Cycle to Work scheme, including e bikes and discounted gym membership.
How You’ll Contribute:
• Guiding customers through the process of servicing their vehicle.
• Delivering high levels of customer service, you will find their requirements and advise on cost, timescale and arranging courtesy cars.
• Liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing.
About You:
• A clean UK driving license.
• Knowledge of CDK Drive, Kerridge, SAF.
• Previous experience in a Service Advisor role.
• Strong communication skills with the ability to build rapport with customers.
• Good mechanical awareness and understanding of cars and parts.
• Highly organised with excellent time management skills.
Working Hours & Pay:
• Monday to Friday, 8am – 6pm with an hour lunch break.
• Saturday mornings (8:30am–12:30pm), on a rota, paid as overtime.
About Us:
Retail Renault Group is a trusted automotive partner serving businesses and individual drivers across the UK. With over three decades of industry experience and 18 dealerships in England and Wales, we proudly represent Renault, Dacia, and Alpine. From fleet solutions and commercial vehicle expertise to new and used sales, servicing, and genuine parts, we support every customer with clarity and care.
Our commitment to exceptional service consistently places us among the top dealer groups for customer satisfaction, backed by a dedicated team focused on long term support
Salary description
£29870.00 - £29870.00 per year