Customer Service

Sammons Recruitment are working with a successful and growing client based in Hastings, who are seeking an enthusiastic Customer Service Executive to join their vibrant team on a 6-month contract basis.
 
This is an excellent opportunity for proactive and engaging customer service focused individual, who can bring their extensive experience and positive attitude to a fast-paced environment. The successful candidate will be expected to build and maintain client relationships and manage multiple priorities while delivering excellent customer service.
 
This is a full-time, Monday-Friday role, but the client is open to a hybrid arrangement with some flexibility on start/finish times, allowing for a great work-life balance.
 
What’s on Offer?

Job type: Full-time, 6-month contract
Location: Hastings
Salary: £29,000 pro rata  
Key Responsibilities:

Manage assigned UK customer accounts and maintain daily communications
Review contracts and process orders and schedules accurately within SAP
Process customer orders in line with specific requirements efficiently and accurately
Process quotations, returns and credit/debit requests
Investigate and resolve customer queries without delay
Conduct regular account reviews focusing on delivery performance, backlog and support issues
Follow company policies and procedures
Proactively follow-up on quotations and leads 
Skills, Experience, and Requirements:

Over 3 years’ experience within a customer service or account management role
Excellent interpersonal and communication skills
Professional and confident telephone manner
Strong organisational skills with high attention to detail
Ability to manage multiple priorities and meet tight deadlines
Experience using Microsoft Outlook, Word and Excel
Confidence communicating with stakeholders at all levels
Ability to address any queries or concerns in a professional manner and present satisfactory solutions
Experience using SAP (desirable) 
Our Ideal Candidate:

Customer focused account manager with a proactive and flexible attitude
Methodical and accurate in their approach to work
Comfortable handling queries and resolving issues independently
Able to work well under pressure
A strong team player with a positive and professional outlook 
How to Apply:
If you have customer service experience in an account management environment and are looking for a varied and engaging 6-month contract role, we would love to hear from you. Please apply directly through this advert with your CV.

If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies