Corporate Estates Business Analyst

Business Analyst – Corporate Estate
Main duties and responsibilities

Process mapping and workflow review The postholder will:

Map current Corporate Estates processes from end to end.
Document “as is” processes, including roles, responsibilities, decision points, handoffs, approvals, systems used and pain points.
Work with officers and managers to identify gaps, duplication, delays, unclear ownership and control weaknesses.
Develop improved “to be” process maps that support clearer accountability, better controls and more efficient service delivery.
Produce clear process documentation, standard operating procedures, checklists and workflow guidance.
Ensure processes are practical, easy to follow and suitable for operational use.
Support the implementation of new or revised processes across the service. Processes may include, but are not limited to:

Utility bill management.
Vacant property utility account transfers.
Lease and licence records.
Payment by assignment.
Debt and income recovery.
Rent billing and reconciliation.
Property record management.
Legal instruction and escalation processes.
Key management and property access.
Repairs, maintenance and property issue escalation.
Governance, reporting and performance monitoring.
Business analysis and service improvement The postholder will:

Analyse current service arrangements and identify opportunities for improvement.
Gather and document business requirements from managers, officers and stakeholders.
Identify operational risks, control gaps and areas where processes are not clearly defined.
Support the development of improvement plans, action trackers and delivery milestones.
Help prioritise issues based on risk, impact, urgency and service need.
Produce options, recommendations and practical solutions to support service stabilisation.
Support managers in embedding improved ways of working.
Data, systems and records review The postholder will:

Review the quality, completeness and reliability of Corporate Estates data.
Support improvements to property records, lease records, utility records and financial information.
Analyse information held in systems including LeStar and other relevant records.
Identify missing, inconsistent or duplicate data.
Support the creation of data cleansing plans and data quality controls.
Develop trackers, dashboards or reporting tools to monitor progress and performance.
Ensure process changes are reflected in system use and record keeping.
Stakeholder engagement The postholder will:

Work with Corporate Estates staff to understand current working practices and operational pressures.
Facilitate workshops, meetings and one-to-one discussions to gather information and test process improvements.
Liaise with internal stakeholders including finance, legal, facilities management, procurement, business support and service managers.
Capture stakeholder feedback and translate it into clear business requirements and actions.
Support communication of new processes and ways of working.
Help clarify roles, responsibilities and escalation routes between teams.
Documentation and reporting The postholder will:

Produce clear and concise documentation to support service improvement.
Maintain action logs, issue logs, risk logs and decision logs.
Prepare process maps, workflow diagrams, standard operating procedures and guidance notes.
Produce progress updates and reports for managers and governance meetings.
Document recommendations, dependencies, risks and next steps.
Ensure documentation is version controlled and accessible to relevant colleagues.
Governance and controls The postholder will:

Support the development of improved governance arrangements across Corporate Estates.
Identify where controls are missing or not operating effectively.
Help define approval routes, escalation points and decision-making responsibilities.
Support the creation of management information to improve oversight.
Ensure improved processes support auditability, transparency and accountability.
Help embed consistent working practices across the team. Key outputs
The Business Analyst will be expected to produce:

Current-state process maps.
Future-state process maps.
Process gap analysis.
Standard operating procedures.
Checklists and templates.
Action trackers.
Issue and risk logs.
Data quality reports.
Improvement recommendations.
Progress reports.
Governance and reporting proposals.
Implementation support for agreed process changes. Person specification
Essential knowledge, skills and experience
The successful candidate should have:

Experience of business analysis, process mapping or service improvement.
Ability to map and document end-to-end business processes.
Experience of identifying gaps, risks, inefficiencies and control weaknesses.
Strong analytical and problem-solving skills.
Ability to gather and document business requirements.
Good stakeholder engagement and communication skills.
Ability to facilitate meetings, workshops or process review sessions.
Strong written skills and ability to produce clear documentation.
Good organisational skills and ability to manage multiple workstreams.
Good attention to detail.
Ability to work independently and use initiative.
Confidence working with data, trackers and reporting tools.
Good IT skills, including Microsoft Excel, Word, PowerPoint and process mapping tools such as Visio, Lucidchart or similar.
Ability to work with operational teams and translate complex issues into practical actions. Desirable knowledge, skills and experience
It would be helpful for the postholder to have:

Experience working in a local authority or public sector environment.
Experience in property, estates, facilities management, housing, finance or legal services.
Experience reviewing property, lease, utility, income or debt processes.
Experience working with CAFM, property management or asset management systems.
Experience of data cleansing or data quality improvement.
Experience supporting service stabilisation, transformation or change programmes.
Understanding of governance, audit, risk and internal control arrangements