Operations Lead

Role Overview

OVL Group Ltd is seeking a highly organised and detail-driven Operations Lead to take ownership of the daily execution of all leasing operations, with a particular focus on order processing, supplier coordination, and delivery management.

This is a hands-on role, ideal for someone who thrives on managing workflow, solving problems quickly, and ensuring every deal progresses efficiently from initial order through to delivery and beyond.

• Take full ownership of all live orders from proposal to vehicle delivery
• Process new orders accurately and ensure all documentation is complete
• Liaise daily with funders, dealers, and customers to progress orders
• Track each deal proactively and resolve delays or issues quickly
• Ensure all deliveries are completed on time and to customer expectations

2. Supplier & Funder Management (Core Focus)

• Act as the primary operational contact for funders, dealerships, and suppliers
• Monitor supplier performance and ensure agreed service levels are met
• Escalate and resolve supply chain issues (stock delays, spec changes, pricing discrepancies)
• Maintain strong, responsive relationships with key partners

3. Day-to-Day Operations

• Manage the operational workflow across the business, ensuring nothing stalls
• Prioritise workload and handle multiple deals simultaneously
• Maintain accurate records across CRM and internal systems
• Support quotes, order amendments, and in-life contract queries

4. Customer Delivery & Experience

• Ensure a smooth and professional customer journey from order to handover
• Proactively update customers on progress and manage expectations
• Handle any delivery issues, complaints, or escalations
• Work to minimise cancellations and maximise conversion rates

5. Process Control & Accuracy

• Ensure all deals meet funder requirements and are compliant before submission
• Check contracts, finance documents, and order details for accuracy
• Reduce errors, rework, and delays through attention to detail
• Continuously improve operational processes where inefficiencies are identified

6. Team Support (Hands-On Leadership)

• Support and guide junior/admin staff in processing orders
• Step in directly where workloads increase or issues arise
• Help build a strong, accountable, and delivery-focused team culture

Key Skills & Experience

• Preferred proven experience in vehicle leasing, automotive finance, or fleet operations
• Strong hands-on experience managing vehicle orders and dealer/funder relationships
• Excellent organisational skills with the ability to manage multiple transactions at once
• Strong problem-solving ability and attention to detail
• Commercial awareness around pricing, margins, and supplier negotiation
• Experience working in a fast-paced, process-driven environment

Personal Attributes

• Highly proactive (“owns the problem and fixes it”)
• Detail-focused and process-driven
• Calm under pressure with a practical mindset
• Strong communicator with both suppliers and customers
• Team player who leads by example

Success Measures (First 6–12 Months)

• Faster order processing times and smoother deal flow
• Improved on-time delivery rates
• Reduced supplier-related delays and escalations
• High accuracy in order submission and documentation
• Positive feedback from customers and funders
• A well-controlled, organised live order pipeline

Package (Indicative)

• Competitive salary dependent on experience circa £30,000 to £35,000 PA
• Pension scheme
• 25 days holiday + bank holidays