Plant & Customer Support Co Ordinator

Plant & Customer Support Co Ordinator to be based in Sheffield. 5-month contract initially.

Role purpose:

A key member of the plant team with the day to day responsibility of ensuring all requirements from
operations and contracts are met within the department SLA guidelines.

Key Accountabilities:

Sourcing and arranging of all operated and non operated plant items to include the coordinating of any
breakdowns for all projects and schemes throughout the UK.

Key Responsibilities:

Receive and evaluate requests from site personnel for goods and services via telephone, oracle and email
Place orders/off hires for internal plant when available. Ordering/off hiring from external suppliers if we cannot supply with our own fleet first
Manage all requests for breakdowns of both internal and external plant items and log them with the appropriate supplier/internal workshop, using the call management system
Follow up on all breakdowns, on hires and off-hires with suppliers/internal workshops and customers
to make sure that the request is fulfilled in the agreed SLA
Ensure all purchase orders are placed accurately and are completed on time to the customer's specification
Resolve any invoice/order queries given to them by the Plant Team Leader
To innovate ideas and new procedures on how to resolve any issues within the plant department
To document all issues relating to the Plant Hire Desk and escalate it to the Plant Team Leader
Build and maintain a good working relationship with all other members of the team including suppliers
and customers
General administration duties within Plant Team
Assist with the recommendation to increase/decrease the hire fleet
To take ownership of any given task and complete by agreed deadline
Complete lost hire register daily on all internal plant failings
Maximise the utilisation of the internal fleet by communicating with regional depotsOperating Environment:

To operate in an open- and even-handed manner with all personnel across the business. Treat all who we interact with, with courtesy and respect, treating everyone equally and embracing differences.
Encourage everyone to achieve maximum potential.
To proactively contribute to teamwork and cross-functional working. To listen to each other and share knowledge enabling us to willingly combine expertise across the business and with our clients and supply chain.
Behaving with integrity and demonstrating professional image at all times. To always do what is right.
To take personal responsibility & accountability for actions, constantly striving to improve and exceed expectations ensuring safety and quality are never compromised.Skills Required:

A working knowledge of Plant and equipment would be advantageous
Previous experience of Procurement and Plant Hire
Order placement experience
Good IT skills, particularly with Microsoft packages such as Word and ExcelWe are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status