Usay Compare is one of the UK’s leading comparison services for Health and Protection Insurance. We provide clear, expert and impartial advice to help clients make informed decisions with confidence. Our reputation is built on professionalism, service quality and a people‑centred approach.
With continued growth across our UK offices, we offer a supportive environment where individuals can develop strong advisory and sales careers.
The role
We’re looking for a Call Listening Administrator to join our growing team at Usay Compare.
This is an excellent opportunity for someone with strong attention to detail and a passion for quality to play a key role in ensuring our customers receive the highest standard of advice and service. You’ll be responsible for reviewing client interactions, supporting advisor development, and helping to maintain compliance standards across the business.
What you will be doing
Listening to and reviewing client interactions to ensure advice is accurate, appropriate, and aligned with customer needs
Identifying areas for improvement in product recommendations and advisor performance
Monitoring compliance with Financial Conduct Authority (FCA) regulations, ensuring all advice and documentation meets required standards
What we are looking for
Strong attention to detail
Professionalism, integrity, and credibility
Excellent written and verbal communication skills
Ability to build positive working relationships
Strong listening and analytical skills
Sound judgement and reasoning ability
Ability to work independently and use initiative
What we can offer you
A basic salary of £26,228
26 days holiday plus bank holidays, increasing to 28 days after 2 years’ service
The option to buy up to 5 additional days of annual leave
Income protection and life assurance
Subsidised private health insurance
Employer pension contributions
Enhanced maternity and paternity leave
Corporate perks including gym discounts, cinema tickets, shopping discounts, eyecare vouchers, cycle to work scheme and financial wellbeing support
A supportive and collaborative working environment
Ongoing training and development opportunities
Ready to apply?
If you’re looking to develop your career in a growing and supportive business, we’d love to hear from you. Apply today.
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Usay Compare, part of Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please
Salary description
£26227.00 - £26228.00 per year