The Role
As a senior member of the team, you will take ownership of client relationships and play a key role in delivering high-level pensions management services. You will combine strong technical expertise with excellent communication skills to support clients, improve member outcomes, and contribute to business growth.
Your work will be varied and engaging, spanning scheme secretarial duties, project management, governance oversight, and stakeholder coordination. You will also support the development of team members and contribute to continuous service improvement initiatives.
Key Responsibilities
* Act as the primary lead for outsourced pensions services, including scheme secretarial duties and day-to-day client and adviser relationships
* Manage a portfolio of pension schemes and projects, overseeing delivery from initiation through to completion
* Ensure high-quality delivery of administration and governance services in line with contractual, regulatory, and internal standards
* Maintain scheme compliance, proactively identifying risks and implementing preventative measures
* Develop and deliver scheme business plans, overseeing budgets, supplier costs, and financial performance to ensure profitability and cost efficiency
* Lead pensions management projects, including adviser reviews and service improvement initiatives
* Build strong client relationships and networks, supporting business development and marketing activity
* Provide leadership, mentoring, and support to colleagues where required
* Stay up to date with industry developments through ongoing professional development
About You
You are a self-motivated and driven pensions professional with a strong desire to deliver excellent client outcomes. You bring a balance of technical knowledge, commercial awareness, and the ability to communicate effectively with a wide range of stakeholders.
Essential Skills & Experience
* Strong background in the pensions industry, with recent experience of occupational pension schemes
* In-depth understanding of pension legislation, governance, and regulatory requirements
* In-depth knowledge of defined benefit (DB) and defined contribution (DC) schemes
* Proven experience in pensions management, including scheme governance and compliance
* Strong project management and organisational skills
* Demonstrated ability to manage multiple clients and priorities effectively
* Experience in client relationship management and stakeholder engagement
* Excellent written and verbal communication skills, with the ability to explain complex concepts clearly
* Strong financial and budget management capability
* Proficiency in Microsoft Office (Excel, Word, PowerPoint) and ability to learn new systems
In return, you will be rewarded with an outstanding work environment and a generous remuneration and benefits package, along with excellent prospects for development as the organisation continues to grow
Salary description
£65000.00 - £80000.00 per year