Role Overview
We are recruiting an Account Manager to maintain and develop relationships with assigned customers, deliver profitable sales growth, and support wider commercial activity. In addition to core account management, the role supports existing retail customers plus project work focused on new customer opportunities and business development. The role will involve significant communication with our global production sites.
Pay and Benefits
£35,000 - £37,000 per annum
Working 8am - 4pm or 9am - 5pm Monday to Friday
29 days holiday (inclusive of bank holidays) - you will accrue 1 extra day per year worked (up to 33 days)
5% pension scheme
Free on-site Parking
Key Responsibilities
Manage assigned customer accounts: relationship management, account planning and day-to-day commercial ownership.
Deliver sales and margin targets and support strategic objectives within key accounts.
Co-ordinate internal stakeholders to ensure customer needs are met (operations, customer service, technical/production as applicable).
Support existing retail customers: service levels, issue resolution and customer satisfaction.
Support business development projects: identify new opportunities, assist lead generation, and contribute to proposals and handover.
What we need from you
Proven experience in account management (garment, labelling or similar sector preferred).
Strong relationship-building skills with the ability to work with key decision makers.
Commercially astute and financially aware (able to understand profitability and manage margins).
Excellent written and verbal communication, plus strong organisation and follow-through.
Problem-solving mindset and flexibility to adapt to changing priorities.
Strong use of Microsoft 365 applications
Comfortable using digital marketing tools and content management platforms (desirable)
Experience in printing/manufacturing environments helpful but not essential
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Salary description
£35000.00 - £37000.00 per year