Rate: £450 - £500 per day (Umbrella)
Location: Newham (Hybrid working available)
Contract: Interim, 6 months initially with view for further extension thereafter (up to 1 year possibly longer)
Overview
Our client is recruiting for two Senior Business Analysts - one to support the Adult Social Care team and one for the Children's Services team.
They are commencing a procurement for a new Social Care Case Management System and are seeking experienced Business Analysts to join the implementation programme. These roles will be critical in shaping processes, capturing requirements, and supporting the successful delivery of the system across both service areas.
Key Responsibilities
Lead business analysis activity for the Social Care Case Management System implementation, ensuring service requirements are clearly defined, validated and aligned to programme objectives
Review current processes and identify areas for improvement to support service transformation and system optimisation
Work with operational, practice, commissioning, finance, digital and data teams to understand current processes, pain points and opportunities for improvement
Translate business needs into clear requirements, user stories, process maps and functional specifications to support solution design and delivery
Support design decisions by assessing business, process, data and reporting impacts, ensuring solutions are practical, compliant and user-centred
Build strong relationships with stakeholders, suppliers and project team members to support delivery and adoption
Support implementation activities including testing, data migration readiness, training inputs and business readinessJob Context
Reporting into the relevant Programme or Project Lead for the implementation workstream
Working closely with service leads across Adults' and Children's Social Care, digital and data teams, suppliers and wider programme stakeholders
Supporting delivery across the full lifecycle: discovery, design, build, testing, deployment and transition to business-as-usual
Operating within governance, policy, data protection and regulatory frameworks relevant to social care
Managing competing priorities and engaging a wide range of stakeholders across the organisation
Supporting identification of process, data, reporting and integration requirementsKey Tasks & Accountabilities
Elicit, document and manage business requirements, ensuring full traceability from business need through to delivery
Analyse current and future state processes and produce detailed process maps, gap analyses and recommendations
Facilitate workshops, interviews and stakeholder sessions to validate requirements and support decision-making
Work with suppliers and internal teams to translate requirements into functional and non-functional specifications
Support data migration and reporting by identifying data requirements, dependencies and quality considerations
Define acceptance criteria, test scenarios and scripts; support and lead user acceptance testing (UAT)
Assess change impacts and support implementation, training and business readiness activities
Produce high-quality documentation including requirements packs, process maps, options appraisals and governance papers
Support management of risks, issues, dependencies and actions across the business analysis workstream
Undertake additional duties as required within the scope of the rolePerson Specification
Knowledge
Strong understanding of business analysis methodologies, requirements gathering and process mapping
Understanding of social care services (Adults' and/or Children's) within a local authority setting
Awareness of data protection, information governance and confidentiality requirements
Understanding of system implementation lifecycles
Previous experience working with Liquid Logic or Mosaic (highly desirable)Experience
Proven experience delivering business analysis within complex transformation or system implementation programmes
Experience gathering and documenting business, functional and non-functional requirements
Strong process mapping and service redesign experience
Experience supporting testing activities including UAT and defect resolution
Experience producing high-quality documentation for varied audiences
Experience working within social care or local government environmentsSkills & Abilities
Strong analytical and problem-solving capability
Excellent stakeholder engagement and workshop facilitation skills
Ability to use process mapping tools such as MS Visio
Strong communication and documentation skills
Ability to influence across operational, technical and senior stakeholders
Ability to manage competing priorities and deliver to deadlines
Proactive, adaptable and detail-oriented approachAdditional Information
Hybrid working is available, with an expectation of on-site presence in Newham as required
Flexibility may be required to support programme delivery, workshops and implementation activity
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Salary description
£500.00 - £500.00 per day